ratta-tha-vermin_webhooks | Stripe Developers | Page 1

vast coralBOT Jun 17, 2024, 6:33 PM

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small compass Jun 17, 2024, 6:41 PM

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You should see 2 retries in this case, no?

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https://docs.stripe.com/billing/revenue-recovery/smart-retries#:~:text=ACH Debit retries&text=Stripe retries the failed ACH,debit on their bank account.

Automate payment retries

Automatically retry failed payments and reduce involuntary churn.

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That being said, some declines are terminal, so you need to account for situations where this is the case

vast coralBOT Jun 17, 2024, 6:45 PM

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midnight gazelle Jun 17, 2024, 6:56 PM

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it says max of 2 times but i don't know if i've seen it try twice. but i'm not looking closely at this.

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I guess the following would help us adjust copy on our dunning emails...

should we be using the invoice.payment_failed webhook for dunning emails?
can we determine if they are using ACH in the invoice.payment_failed webhook?
can we determine if it is the final payment failed webhook sent? then we can avoid sending this email since it will be canceled anyway and we'll send the cancelation email.

small compass Jun 17, 2024, 7:03 PM

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Yes, you'd listen for invoice.payment_failed and inspect the next_payment_attempt attribute to see when/if Stripe will try again: https://docs.stripe.com/api/invoices/object#invoice_object-next_payment_attempt

For terminal declines, you'd look for these error codes on the associated Charge or Payment Intent: https://docs.stripe.com/billing/revenue-recovery/smart-retries#non-retryable-decline-codes

midnight gazelle Jun 17, 2024, 7:06 PM

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would it be enough to see if next_payment_attempt is null?

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if it's null we would just not send the dunning email since it will be canceled anyway

brisk temple Jun 17, 2024, 7:10 PM

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Yep, that field being null means that we will not attempt another payment on that invoice.

#ratta-tha-vermin_webhooks