#jas_wordpress-stripeplugin-linkerror

1 messages ยท Page 1 of 1 (latest)

errant moatBOT
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atomic slate
onyx igloo
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Hi ๐Ÿ‘‹

where are you seeing this error?'

atomic slate
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while payment

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any customer place order in my website and pay via stripe getting this error

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i check plugin is updated

onyx igloo
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Can you share the ID of the Payment Intent that failed?

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Also, are you a developer coding this integration?

atomic slate
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yes i develop my website using wordpress

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and using stripe plugin

onyx igloo
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Okay but you are not writing the Stripe integration? You are using a WordPress plugin for your Stripe integration?

atomic slate
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yes

onyx igloo
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Unfortunately I won't be able to help very much here since we are focused on writing code to integrate with Stripe APIs. But can you find the Payment Intent ID associated with this error?

atomic slate
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the payment is not processing so they not generated any payment id i check my dashboard

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so how we solve this problem?

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last when i update my plugin they add debit card option i think that's the reason

onyx igloo
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Have you activated Link in your Dashboard?

atomic slate
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how ?

onyx igloo
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It's a setting in your Stripe dashboard

atomic slate
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i see link is turn off

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need to turn on ?

onyx igloo
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I would give that a try

atomic slate
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ok

onyx igloo
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But honestly you shouldn't need to in my opinion. This is the plugin doing something weird

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I can't help with that

atomic slate
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i also see in developer mode they say upgrade your api key

onyx igloo
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That isn't something I can offer advice on. You would need to reach out to the developer support for the stripe plugin

atomic slate
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where

onyx igloo
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I don't know. I can only offer support for coding direct integrations with Stripe APIs (no plugins)

atomic slate
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ok