#bhavesh_unexpected

1 messages · Page 1 of 1 (latest)

arctic ravenBOT
#

👋 Welcome to your new thread!

⏲️ We'll be here soon! We typically respond in a few minutes, but in some cases we might need a bit more time (e.g., server's busy, you've got a complex question, etc.).

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1252219937565577278

📝 Have more to share? Add details, code, screenshots, videos, etc. below.

proud jetty
#

What's the acct_xxx ID and how are you onboarding the account?

static nova
#

I am requesting stripe to generate onboarding link like

// generate account link const accountLink = await stripe.accountLinks.create({ account: stripeAccount.id, refresh_url: 'https://example.com/refresh', return_url: 'https://example.com/return', type: "account_onboarding", });

proud jetty
#

OK, great. And you're completing all the fields, yes? What's the stripeAccount.id in your code there

static nova
#

Is their any way or steps to know what stripe doing in onboarding process like what webhook event stripe hit or etc.

proud jetty
static nova
#

so the account.update event was successfully get in test mode but Whenever I try to make the onboarding connected account in live mode then I didn't received the account.update event with the same code and confi.

proud jetty
#

I suspect you don't have the came webhook setup in live mode? What's the account ID of your platform?

static nova
#

sorry to say but I can not reveals my account ID as is confidential information and the webhook part is also setup in live mode
because I am getting other stripe event live customer.create, etc
but I am not getting account.update event in live mode.

proud jetty
#

We can't really help without some information about your account (to understand how it's set up, etc). If you'd prefer to share in a private conversation you can do that here: https://support.stripe.com/contact/email?topic=api_integration

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

static nova
frosty drum
#

hi! I'm taking over this thread.

#

can you clarify where you found this URL?

#

or do you mean Stripe is calling this endpoint?

static nova
#

stripe is calling this endpoint on his end.

frosty drum
#

when exactly in the flow?

static nova
#

while onboarding my account in stripe.
it call just before complite my onboarding process.

frosty drum
#

this is an internal Stripe API, you can completely ignore this. what do you see on the page itself?

static nova
#

let say in my case
first I am generate onboarding link using below code
// generate account link const accountLink = await stripe.accountLinks.create({ account: stripeAccount.id, refresh_url: 'https://example.com/refresh', return_url: 'https://example.com/return', type: "account_onboarding", });

then by using accountLink link I am redirecting to the stripe onbording page

then I complete my onboarding process on stripe pages

here is n test mode I am getting account.update webhook event but not getting in live mode code is same webhook is properly added in live mode also config is set properly but still not getting account.update webhook event

then stripe is redirecting me to my site, so it means notting happen my site saying onboard because site not getting account.update webhook event after completing onboarding process

frosty drum
#

I really don't understand the issue.

  1. you create an account Link
  2. you redirect users to the account Link
  3. the user compeltes the form
  4. you receive the account.updated webhook envent
    so what's the issue?
static nova
#

till step 3 is perfect
but in 4 I am not receiving acount.update webhook event from stripe

frosty drum
#

can you share a connected account ID (acct_xxx) where this happens?

arctic ravenBOT
static nova
#

Is there any stripe page where we see all the stripe activity like customer added, acount.update webhook hit etc?

frosty drum
low leaf
#

Hi there 👋 jumping in as my teammate needs to step away soon. The best way to see Events and actions from your Connected Accounts depends slightly on the type of accounts you're using and the charge structure your integration leverages. Are you using Standard Connected Accounts by chance?

static nova
#

I have already created webhook for this and event customer.create event are already listened

low leaf
#

Hm, that doesn't seem to answer what I asked.
Can you elaborate on what you said there? What does it mean, what are you trying to convey to me?
I'm going to need you to provide a substantial amount of context about what you're seeing if you're not able to share the ID of your Account or a Connected Account for me to take a closer look at.