#nt_unexpected

1 messages ยท Page 1 of 1 (latest)

quick knollBOT
atomic falconBOT
#

Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

quick knollBOT
#

๐Ÿ‘‹ Welcome to your new thread!

โฒ๏ธ We'll be here soon! We typically respond in a few minutes, but in some cases we might need a bit more time (e.g., server's busy, you've got a complex question, etc.).

โฑ๏ธ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can start a new thread if you have another question.

๐Ÿ”— This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1251136837401972786

๐Ÿ“ Have more to share? Add details, code, screenshots, videos, etc. below.

torpid field
#

Which docs are you referencing?

#

This is very new FWIW, so we don't have a ton of knowledge on the toolkit

worldly bronze
torpid field
#

I guess that's likely just an oversight in how the toolkit works today yeah. I can flag this internally for sure

#

You'll likely need to migrate those subscriptions manually, or speak to our migrations team: https://support.stripe.com/contact/email

#

(actually, they only migrate payment data โ€“ ignore me)

worldly bronze
#

Yeah we have an open line with the team, but was looking for a quick resolution. thank you again

torpid field
#

Can I ask specifically what the use case is for zero-quantity items? Just so I can share with the team

worldly bronze
#

Sure, we implement special discounts in our side of the product. We use the zero quantity for subscriptions that are given 100% discount in our platform

torpid field
#

Perfect, thank you! Also, your acct_xxx?

worldly bronze
#

The production account is: acct_1LMqvKGBVmcytIyy
The staging one is: acct_1LFd6QDgQLhhFEp9