#sean-lanning_unexpected

1 messages · Page 1 of 1 (latest)

hybrid pawnBOT
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queen hearth
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The user has tried several times, but here are some ID's on their most recent attempt
seti_1PRGAPBPbLGvZJ2Q1taWI46a
evt_1PRGAPBPbLGvZJ2Qyt7WuGmB

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cus_QEC2of8NgZjn3l

frail salmonBOT
brave lotus
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Hi there 👋 taking a look.

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When you say your customer is seeing the following message:

"The selected account may not be able to process payments"
can you help me understand where that is being surfaced?

queen hearth
hybrid pawnBOT
queen hearth
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I didn't actually build the front-end and inherited it

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So I am not too familiar with the Stripe.js implementation

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I am more familiar with the back-end. The Setup intent is generated by our API and I can see that in the logs

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I am not sure if the screen shot above is coming from Stripe or not

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Well the message in the modal

brave lotus
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Gotcha, I'm trying to poke on that a bit and see if I can get a sense of whether that's one of our messages or not.

queen hearth
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I think it is

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I could not locate it in our implementation

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My only guess was there was something specific to the Clients bank account?

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I tried to get them to use a credit card as a test, but they were unwilling

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This it the SetupIntent request

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{
"payment_method_types": {
"0": "acss_debit"
},
"metadata": {
"payments_BankAccountType": "business",
"payments_userId": "31bcd5e7-be21-ef11-ac1c-022a56d45399"
},
"payment_method_options": {
"acss_debit": {
"mandate_options": {
"transaction_type": "business",
"payment_schedule": "combined",
"interval_description": "When any invoice becomes due"
},
"currency": "cad"
}
},
"customer": "cus_QEC2of8NgZjn3l"
}

brave lotus
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Yeah, I think I'm seeing it on our side, though I'm not sure offhand what throws it. I'm thinking your intuition is right here, that's it's something specific to the account, but that's not something my team typically sees so I'm still doing some poking around.

queen hearth
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I was wondering if maybe it had something to do with being a business account, but wehave many of those

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My only guess was maybe its actually a personal account and because they select business then something on the Stripe side does not like that in the setup intent request

river oyster
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👋 Stepping in for my teammate

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It looks like we present the customer with this error if there was an issue with verifying the account

queen hearth
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OK, are there any details beyond that

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And I guess that being the case the only option would be trying a different account or a credit card

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?

river oyster
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Right, at the moment the only option would be to try a different account or card. I can work on getting more details about this account but I'll need to provide an update on that over email, not in this channel

queen hearth
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Sure I will do that now

river oyster
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Thanks, just got it. I'll follow up with an update and next steps as soon as possible.

queen hearth
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Thanks a bunch