#fest_unexpected
fiery citrusBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! We typically respond in a few minutes, but in some cases we might need a bit more time (e.g., server's busy, you've got a complex question, etc.).
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1250908324757504012
📝 Have more to share? Add details, code, screenshots, videos, etc. below.
dense drumBOT
worldly prism
Hi there 👋 can you share the ID of the Subscription where you saw this behavior?
worldly prism
How did you apply your Coupon? Looking at the creation request that was made to create the Subscription, I'm not seeing a Coupon in it:
https://dashboard.stripe.com/logs/req_4rpv1RpJ7MdhKs
latent marsh
i made the coupon on Products > Coupons > New
worldly prism
You need to apply the Coupon where you want to use it after it's been created.
Removing the screenshot as this is a public forum and it seemed to contain real customer information.
Did you get your Coupon flow working as expected in testmode before beginning to use it in livemode?
Please stop posting sceenshots with your customer's data here.
worldly prism
If you need a private discussion where it's okay to share that content, you'll want to reach out to our Support team to open a ticket.
https://support.stripe.com/?contact=true
Did you create a Promotion Code in addition to a Coupon? It looks like a Promotion Code was used for a previous Subscription for the Customer, but that wasn't applied to the Subscription you initially shared as well, so it wouldn't be expected to impact the second Subscription.
https://dashboard.stripe.com/logs/req_gKPVRjm8kpkGyM
latent marsh
so what is the correct way to add coupons to a suscription? because i followed all tutorials i could find on stripe
Did you create a Promotion Code in addition to a Coupon? I have no idea jaja
worldly prism
You did it in the request I shared most recently, well a Promotion Code, but the concept is the same.
Instructions for applying Coupons to Subscriptions are here:
https://docs.stripe.com/billing/subscriptions/coupons?dashboard-or-api=api#discount-subscriptions
Instructions for applying Coupons to Customers instead, are here:
https://docs.stripe.com/billing/subscriptions/coupons?dashboard-or-api=api#discount-customers
latent marsh
ok thanks, i will take a look and this documentation
This is exactly what i did, and still didnt work
worldly prism
Which Subscription?
Please be explicit, I'm juggling several threads here so the more context you can provide me the faster I can look into things.
fiery citrusBOT
latent marsh
I made a cupon on the dashboard for one of my suscription plans called Lite, I made the coupon and its promotion code. I add 3 month duration, but my client was charged one minute later . I dont understand why he was charged after appliying the coupon, after accepting the $0 Fee
worldly prism
You have to add the Coupon to the Subscription you create, as shown in the linked instructions. Coupons don't automatically apply to every Subscription you create, that's not expected behavior.
latent marsh
Ok ok ok ok know i think i see the issue. sorry for the mess and thanks for the help
worldly prism
No worries, I'm happy to help! Let us know (I'll be stepping away soon but I have a teammate who is around now) if you're still unable to get those Coupons or Promotion Codes to be applied.
I'd strongly recommend leveraging our Test Clocks so you can create Subscriptions in testmode, and advance them through their lifecycle. This will let you test the full lifecycle and ensure the Coupons are working the way you're hoping/intending.
https://docs.stripe.com/billing/testing/test-clocks
latent marsh
Ok thanks. That looks great. One more thing, is there a way to give coupons to new costumers? so i dont have to add the coupon to his suscription? i mean appliy the coupne while he creates his account?
worldly prism
Yup, Customer objects accept a coupon field:
https://docs.stripe.com/api/customers/create#create_customer-coupon
but test and make sure the duration works the way you're hoping if you do that. I don't recall exactly offhand how that works with Coupons with a duration.
latent marsh
Ok thanks a lot, I will