#sabrina_api

1 messages ¡ Page 1 of 1 (latest)

dreamy plankBOT
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wanton rune
nova iron
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How would the new subscription be funded?

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We do not want the user to be charged again as they paid for the "new subscription" when the original was purchased?

wanton rune
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You use the same payment method. If you choose to use prorations on the cancellation, then the customer will be issued a credit that can be applied to the other subscription

nova iron
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Is there a way around that? We do not want the user to be charged again or refunded. Ideally the customer would NOT be aware that the subscription was split.

wanton rune
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That's not really possible unfortunately. There are 2 subscriptions with 2 emails, 2 billing cycles, 2 Prices, etc.

nova iron
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Just to confirm this maneuver will be done within the same customer account so only one email. You are correct that the split will results in two billing cycles. Does this change your response?

wanton rune
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Nope. Same Customer means same email with 2 separate subscriptions

nova iron
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Got it. Can we use prorations on the cancellation and have the prorated amount be added to the user's account as credits? We would then use the credits to pay for the new subscriptions.

wanton rune
nova iron
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Ok, thank you.

dreamy plankBOT