#zenosaid_unexpected
dusty pilotBOT
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honest pulsar
Hello
Can you share an example connected account ID you're having trouble with?
stark yarrow
Sure "acct_1Ok20uBGk7wWuDlX"
honest pulsar
You're logged in as an administrator, correct?
stark yarrow
Yes
I can give you an example of one that works correctly if that makes a difference?
honest pulsar
sure
stark yarrow
acct_1P3webBQxNlM7gaX
dusty pilotBOT
peak totem
Hello, hanzo has to step out soon but I can help. Looking at those two accounts now
stark yarrow
If you need more examples of accounts that work and ones that don't let me know
peak totem
These two should be good for now but we may need that. Do you know when you started seeing this issue? And I assume you have already been able to view some of these same accounts in the dashboard before?
stark yarrow
Yes, this has just started to happen today. The reason I know this is because in our app we link out to the stripe dashboard to various resources. For example when a connect account is viewing one their subscriptions in our app, we provide them with a "View in Stripe" link so they can see it within the dashboard.
The link would be constructed something like; https://dashboard.stripe.com/acct_1P3webBQxNlM7gaX/subscriptions/:sub_id
This has been working for all operators for years at this point. But today, within the last couple of hours, it has began to fail for certain connected accounts.
In looking into it further I noticed I could no longer access the connected account dashboard for these accounts
peak totem
Ah, so this was even consistently working properly earlier today and then suddenly broke?
stark yarrow
Yes I can't say for certain it was working earlier today, but it's only been in the last couple of hours we've began to get reports from our customers that the links no longer work
and these links are used hundreds of times a day
peak totem
Gotcha, thank you for that info. We are still looking, I will let you know what we can find.
As a quick aside, it looks like each of these accounts is a Standard account with full dashboard access. If they are logged in as themselves I think just https://dashboard.stripe.com/subscriptions/:sub_id should work
stark yarrow
Ah ok, that's good to hear
I'm hearing it from our support team, so it may be they can no longer access the dashboard via these links
peak totem
That link format still works on my account when I test with one of my own subscriptions. And just to make sure I am clear: are there any accounts that you are aware of where one of these issues is present but not the other? Or as far as you have seen, do these always seem to be coupled?
stark yarrow
They do seem coupled in the accounts I have spot checked
Another interesting thing I've found is;
https://dashboard.stripe.com/acct_1Ok20uBGk7wWuDlX/subscriptions/sub_1PPujLBGk7wWuDlXtj8C1zhX
That link used to work. But doesn't anymore (for us logged in as the platform account)
We now need to modify it to https://dashboard.stripe.com/connect/accounts/acct_1Ok20uBGk7wWuDlX/subscriptions/sub_1PPujLBGk7wWuDlXtj8C1zhX for it to work
But I suspect that would break for our customer
peak totem
Interesting. I will pass that along. We've been able to reproduce the View As behavior on our side and are escalating this. Will let you know where that goes
stark yarrow
Ah great! Thank you
dusty pilotBOT
solid sierra