#dani_error

1 messages ¡ Page 1 of 1 (latest)

sudden cradleBOT
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shy cypress
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Hi there!

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Where exactly are you seeing this error?

young nimbus
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The error is popping up in in ROck Gym Pro when trying to connect to stripe

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I resarted two of our stirpe machines and one appear to be working. One failed again, so I will try the start once more.

shy cypress
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Do you see this message in a Terminal device/card reader, on the Point of Sale system, or somewhere else?

young nimbus
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Point of Sale System

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It is not able to connect to stripe

shy cypress
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Are you a developer or are you in touch with the developers who manage your POS system?

young nimbus
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The 5 I have here now all reconnected. I have another location for our business around the corner who is trying the same steps to see if it works for them.

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our Devleopers out of town right now.

shy cypress
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I see. The reason I ask is because this Discord channel is primarily for developers with integration questions. It's ideal to have developers join us here to troubleshoot issues in case they need to make integration changes, review any logs they have access to, etc.

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Restarting the application / the devices is a good first step