#kratos_api

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placid jayBOT
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sick folio
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Hi, let me help you with this.

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What's WHMCS?

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If you're using Stripe indirectly via WHMCS, you'll need to reach out to them for support.

deep ocean
deep ocean
deep ocean
sick folio
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It seems you're still using Sources - src_xxx to create PaymentIntents, which won't work. You (or they, since I don't know how it's set up) need to convert Sources to Payment Methods pm_xxx.

deep ocean
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Just to be sure, am i using the correct api keys? do i need to change them out for the payment intents?

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did i follow the migrator tool correctly? i think that was supposed to automatically move sources to PI's correct?

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the only step i didn't complete is:

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because the payments still don't work

sick folio
deep ocean
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Hi I recreated the iban in the frontend (where the users also pay their invoices) and I think everything is correct now: pi_3PQPzJCjH33HHknz0lcmOkDE Can you confirm?

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If this would be the fix, it would have low impact since it are only 9 users ๐Ÿ™‚

sick folio
deep ocean
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Maybe that was the last step that i didn't complete?

sick folio
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Where do you take the src_xxx from?

deep ocean
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the src_XXX is stored in WHMCS as the gateway token

sick folio
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At this point you should reach out to them and ask to update src_ with newly generated pm_

deep ocean
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Yes will do!

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thank you for your help!

sick folio
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Happy to help.