#commento_unexpected
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oblique tendon
Hi, let me help you with this.
oblique tendon
What kind of emails are the customers getting?
peak idol
About the fact that within few days they will get the amount taken from the SEPA bank account
this is the subject in german:
oblique tendon
Does it contain the Invoice or just a nofification on the upcoming charge?
peak idol
a notification of the upcoming charge
oblique tendon
It's probably this: https://docs.stripe.com/payments/sepa-debit#debit-notification-emails
peak idol
ok thanks I will have a look
but this was introduced in June 2024 I guess
we did not have this email before
oblique tendon
That's possible, I am looking for confirmation of that now...
I would suggest checking Stripe Support since they might have a more concrete information: https://support.stripe.com/?contact=true
peak idol
ok thanks