hugo-tessera_api

[hallow granite]

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• hugo-tessera_api, 5 days ago, 14 messages

[whole tundra]

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[surreal elbow]

Here a summary of the sitution.
In my example, the 'platform account' is called "tessera"
I have created a payment of 100 SGD with a checkout session using the Destianation Charge flow.
So, the payment is received by the platform account, then transfered to the connected account. The fees are deducted and sent back to the platform account

[coarse owl]

Which and where do you want the name to be shown? Is it on the descriptor of customer's bank statement?

[surreal elbow]

so From the connected account perspective, using the embedded component, he will see the following:

Basically, I would like that the connected account sees that the transaction comes from his customer, not from the platform account

[coarse owl]

Thanks for sharing the information. This can be done by updating the description of the destination payment. Here's the guide about how you can do it: https://docs.stripe.com/connect/customize-express-dashboard#set-custom-descriptions

[surreal elbow]

So, when checking all the payment he receives, the connected account will see a payment of 100 SGD made by the platform account, which correspond to the transfer of funds that occurs using 'Destination Charge' flow
But I would like him to see the actual email of the customer that initiated the payment

thanaks, let me check this

Ok, I think the link you shared me enable to update the description of the transfer to add some info, which is nice and we are actually already doing that
What I would like to see is the email address of initiator of the payment (the actual customer), not the platform account

[coarse owl]

The description of the payment on the platform doesn't get populated to the payment on the connected account

You'd need to update the description of payment that is transferred from platform to connected account manually in order to show the custom description such as customer's email address

By default, the payment on the connected account will display platform account's name

[surreal elbow]

So what you are describing, we already have.
We updated the description of the payment that is transfered from platofrm account and added some info, including the customer email

What I want, is, instead of showing that the payment initiator is the platform account (which is the case using destination flow), I would like to show the customer email

ps: I won't be surprise if thats not possible tbh

[coarse owl]

Ah sorry! Let me take a closer look why the description on the destination payment isn't shown correctly

[surreal elbow]

Also, just fyi, this is the view using the embedded payment components

[coarse owl]

This is indeed strange! Custom description is supported on the payments embedded component as well

Still checking

This seems like a bug to me, and I'm able to reproduce the issue by following this guide (https://docs.stripe.com/connect/supported-embedded-components/payments#customising-description). Can I suggest writing to Support https://support.stripe.com/contact with the example destination payment ID (py_xxx), so that we can follow up with you on this matter?