jakub-kenny-gause_api | Stripe Developers | Page 1

copper domeBOT Jun 7, 2024, 8:54 AM

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glad zenithBOT Jun 7, 2024, 8:55 AM

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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

jakub-kenny-gause_best-practices, 6 days ago, 11 messages

copper domeBOT Jun 7, 2024, 8:55 AM

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waxen vector Jun 7, 2024, 8:56 AM

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Can you share a requestId you've use to update your Connected Account details ?

umbral gull Jun 7, 2024, 8:57 AM

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I havent tried it with exactly on that account, can I provide request from test env?

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In test mode -> account with id "acct_1POg7mQsbGS2koPV"
Request Id: "req_6jI84UjpgsDrmI"

waxen vector Jun 7, 2024, 8:58 AM

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umbral gull I havent tried it with exactly on that account, can I provide request from test ...

yes sure

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thanks checking...

umbral gull Jun 7, 2024, 8:59 AM

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Thanks

waxen vector Jun 7, 2024, 8:59 AM

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Youa re trying to make the update on a Standard Account

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you can't update a Standard Account details via API

umbral gull Jun 7, 2024, 9:00 AM

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So there is no way to allow our customers to update their details that will be displayed on invoice pdf?

waxen vector Jun 7, 2024, 9:00 AM

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You need to invite your Standard Connect Account to udpate their details via their Stripe Dashboard

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They can do so via their own Dashbaord, they have access to Stripe Dashboard as they are Standard Accounts.

copper domeBOT Jun 7, 2024, 9:00 AM

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umbral gull Jun 7, 2024, 9:02 AM

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Oh ok I got it...
I would need to use express account type right?

urban moat Jun 7, 2024, 9:05 AM

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👋 taking over for my colleague. Let me catch up.

umbral gull Jun 7, 2024, 9:06 AM

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Hello, sure!
Grab the rope and let's swing 😄

urban moat Jun 7, 2024, 9:07 AM

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umbral gull Oh ok I got it... I would need to use express account type right?

I'm not sure I understand what express has to do with what my colleague was suggesting

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would you mind elaborate please?

umbral gull Jun 7, 2024, 9:08 AM

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Sure, Can I explain our usage so its easier to understand?

urban moat Jun 7, 2024, 9:09 AM

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yes sure

umbral gull Jun 7, 2024, 9:19 AM

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So, we are making "scheduling a platform" allowing our users to create event types. They define availability there and then allow their customers to book a date with them. As a new feature, we want to allow them to do paid consultations for example.
For that, we want to use Stripe Connect. We create an account through our Stripe account -> then the onboarding link where they will finish their Stripe account. We chose "standard" account type as we want direct charges to their accounts (stripe recommends using standard account for that).

We want to help our customers with invoicing after their customer is charged. So we allow with use of Stripe connect embedded components to define tax registrations, tax settings + Tax ids. Everything works perfectly. Last with we are missing is the invoice is after that setup contains only TAX ID + company name as the supplier. For example, in Czech republic this is not enough for companies. Companis want to have the whole address on invoice. This is last thing we are not able to do through our application. It would be much easier for our users to be able to do it through our app and not doing any setup inside stripe dashboard as they might be inexperienced.

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Sorry for long text. Its hard to explain as a whole.

urban moat Jun 7, 2024, 9:21 AM

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no worries

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I got the full picture

umbral gull Jun 7, 2024, 9:21 AM

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Perfect

urban moat Jun 7, 2024, 9:21 AM

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https://docs.stripe.com/connect/supported-embedded-components

Supported Connect embedded components

Learn about current and upcoming embedded components.

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you can use these components

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to gather more info

umbral gull Jun 7, 2024, 9:23 AM

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Sure, we are using these components. We have been also invited for beta.

Sorry for czech language but got this like this:

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Gimme sec I will show you more 😄

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After you click on right bottom button, Stipre Embedded component is loaded

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Like this

urban moat Jun 7, 2024, 9:26 AM

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please delete the screenshot since it has PII

umbral gull Jun 7, 2024, 9:26 AM

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and after click in 2. section for public details

urban moat Jun 7, 2024, 9:26 AM

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the first one was ok

umbral gull Jun 7, 2024, 9:26 AM

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sorry

urban moat Jun 7, 2024, 9:26 AM

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but the second one had personal information

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it's for your own privacy

umbral gull Jun 7, 2024, 9:27 AM

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What I want to say that if I click through to manage pulvic details

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and Address for support

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that is displayed in invoice

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even if I update it through it

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Its never really updated in account

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Its successfully saved

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but never changed

urban moat Jun 7, 2024, 9:27 AM

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it should be though

umbral gull Jun 7, 2024, 9:28 AM

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for us its no working

urban moat Jun 7, 2024, 9:28 AM

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are you trying in test mode?

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or in livemode?

umbral gull Jun 7, 2024, 9:28 AM

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Both

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Can I record vidoe for better understanding?

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With test data

urban moat Jun 7, 2024, 9:28 AM

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yes please

umbral gull Jun 7, 2024, 9:28 AM

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noving private

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nothing* private

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Ok, gimme sec please

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Ok I got two videos with two problems 😄

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Connect embedded componet for public details. There is no support address input until I change them in Stripe Dashboard directly.

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Stripe Connect embedded component is not updating support address

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Data you see is fake so it safe

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Please let me know if it makes sense.

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Sorry for czech language, if its problem.
I can change it, but I would have to go to the code, we are currently using only cs-CZ.
As we are still developing this feature and testing with czech firends 😄

urban moat Jun 7, 2024, 9:41 AM

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give me a couple of minutes to review everything

umbral gull Jun 7, 2024, 9:42 AM

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Sure, no problem.
Thank you for going through that

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sorry second video, was the same as the first one....
This one is second

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😄

glad zenithBOT Jun 7, 2024, 9:57 AM

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hollow maple Jun 7, 2024, 10:02 AM

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what's the account ID acct_xxx of the connected account used in that video?

umbral gull Jun 7, 2024, 10:04 AM

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account ID: "acct_1POz6xR5WjGGOJFa"

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Its in test mode

hollow maple Jun 7, 2024, 10:06 AM

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what time was that video recorded at, so I can look at relevant logs?

umbral gull Jun 7, 2024, 10:08 AM

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arround 11:25-35 CEST

hollow maple Jun 7, 2024, 10:10 AM

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hmm, not sure then. If you want to debug this further, maybe try doing it again , with the browser console open, and see what if any network requests are made in the network tab when submitting the change. We'll also try reproduce this on our side but overall I'd suggest writing to https://support.stripe.com/?contact=true to open a support ticket into this

umbral gull Jun 7, 2024, 10:17 AM

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I can make video againg if its ok for you with console.
Or should i go directly to support?

Also I have question regarding 1. video. -> Support address is not present in embedded form.
Is that desired? Or?
I would be perfect if it would be there by default, wihtou need of updating something in stripe dashboard.

hollow maple Jun 7, 2024, 10:19 AM

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I don't know enough about this product to know specifically what it supports and what is not available yet and has to be done through the Dashboard right now, sorry

umbral gull Jun 7, 2024, 10:20 AM

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Sure, no problem.

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I will message support as you mentioned.

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