#sir-ulrich-von-liechtenstein_unexpected
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ruby dew
Hi there!
Do you have a financial account ID (fca_...) or a request ID for your attempt to refresh a balance?
mystic skiff
Hi 🙂 yes,
fca_1POPqjHhDSaAZ5OVAiiGp0zg
Here is one if the fail events: evt_1POZO4HhDSaAZ5OVFgR471UE
And the request: req_5ZYPyBUsMWt6qz
ruby dew
Looking
Ah, I think I see the problem.
Retirement accounts don't appear to be supported for balance retrievals
I recommend reaching out to our support team to be added to a beta that surfaces the refresh error: https://docs.stripe.com/financial-connections/balances?lang=ruby#wait-for-the-balance-refresh-to-complete
see the "Beta" section at the end of step # 3 here
mystic skiff
Ah okay that's a shame. And okay I will for sure do that, thank you that'll help me know next time
ruby dew
Sure thing!