#xfechx_api
steep jungleBOT
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- xfechx_checkout-error, 19 hours ago, 40 messages
- xfechx_api, 1 day ago, 21 messages
bitter hemlockBOT
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faint scarab
Could you please share the Checkout Session ID?
elfin nymph
No\
I can't find it
dashboard keeps changing, I don't know where to look at a connected account checkout session id\
I can share you the link if you like
I have enabled klarna under the platform payment methods, and also under the connected account payment methods
not sure where this should be defined, it is confusing
faint scarab
Are you sure Klarna is turned on for this connected account in Test mode?
elfin nymph
if you see that one, it is a platform checkout form, and klarna is enabled
how as a platform, override whatever the individual connected account has setup
because I cannot be entering manually connected accounts dashboard and enabling these little things, it is time consuming and inefficient
i just want them enabled by default if as a platform we define it
faint scarab
I think it will be enabled by default, but perhaps you turned it on after the connected account was created.
elfin nymph
huh?
what do you mean?
I haven't modified anything
I need klarna to be enabled to all my connected acounts, where can I define this
steep jungleBOT
elfin nymph
First thing, why is Klarna not enabled on my connected account checkout session? Using the same exact code, but under platform, Klarna is enabled on platform, please check links above.
Secondly, how can I make sure that by default connected accounts have Klarna enabled? I can't be bothered having to go to each connected account dashboard to do this manually
last garden
👋 stepping in here as vanya needs to step away. Give me a minute to look
elfin nymph
sure
last garden
But it would show up for EU customers
elfin nymph
no it doesnt
for connected account
really how many times do I have to repeat it? It is frustrating
if I make the checkout form for the platform account, it does show up
last garden
Open up a Checkout Session for your Connected Account (I assume https://alkimia.yoga/payment-form/testing/ is hooked up to a Connected Account?) and give me the Checkout Session ID that you see in the URL. It looks like cs_test_123
elfin nymph
for connected account, it does not show ANY other payment method, but card and link (which nobody uses)
open up that URL> that is a platform checkout session
open up the other URL > that is for a connected checkout session
you can compare them both, the connected account doesn't have any other payment methods enabled
also I asked a question, about how as a platform can make sure that connected accounts have these options enabled by default when making checkout sessions on behalf of connected accounts.
this is for connected
last garden
Yeah it doesn't help for me to open it up because I'm not located in the EU. But thanks, that link is what I needed -- looking now
elfin nymph
thanks
last garden
Alright, go to https://dashboard-admin.stripe.com/test/settings/payment_methods/connected_accounts in your Dashboard and change those settings to "On by default" for the PaymentMethods you want to show. That should solve for most of the ones you don't see on the Connected Account, however I'm still looking for why you don't seem to have an option to turn on Klarna there at all
elfin nymph
klarna does not appear there
last garden
Correct, that's what I just said, and I'm looking for why that is the case.
elfin nymph
ok
thanks
I have even enabled the checkbox to allow for the connected account to override these settings, but also ignoring that klarna is enabled directly on the connected account's dashboard
the override doesn't work for ANY payment methods
Also enabled Klarna on the connected account dashboard, and it doesn't show up
last garden
I'm seeing several different Payment Method Types show up now for the Connected Account based on your latest Checkout Session creation: https://checkout.stripe.com/c/pay/cs_test_b1Onnm23Q8O0GyLSaQN3LeN5ywaea1GixbfHCkB5Ia7ZYIgtIGYA8oLZUp#fid2cXdsdWBEZmZqcGtxJz8nZGZmcVo0TDZKS1ZMblZ8MUpTd2tTJyknZHVsTmB8Jz8ndW5acWB2cVp3fUppNmZHVDBiRm1SdlRpUH9Xc3BIZ2w1NVFCf1NMdFRSJyknY3dqaFZgd3Ngdyc%2FcXdwYCknaWR8anBxUXx1YCc%2FJ2hwaXFsWmxxYGgnKSdga2RnaWBVaWRmYG1qaWFgd3YnP3F3cGB4JSUl
elfin nymph
yes but not klarna
which is what i am looking for
And as I repeated several times already I have enabled it on the connected account payment methods, and under the platform dashboard, it doesn't appear as an option under connected accounts' payment methods.
last garden
Okay so my colleague looked for Klarna and it seems that because your account is quite old and is on a legacy Klarna configuration. It looks like there is a process for our Support team to "update" the configuration on your account so that you can use Klarna on your Connected Accounts via Dynamic Payment Methods -- the current old config on your account doesn't support that. So to get that enabled you need to reach out to our Support team via https://support.stripe.com/contact/login and request this update
elfin nymph
what should I mention?
this is so weird, why would an older account have less features than a newer account
\quite ridiculous
last garden
That your account is on a legacy Klarna capability and it needs to be updated.
Oftentimes when newer features are rolled out that could affect the processing of older accounts then they are excluded from those rollouts so as not to break their current integrations
That is likely what happened here
But I'm not exactly sure as I don't know what happened with that rollout
elfin nymph
So I need to ask them for all my accounts...
last garden
No
Only your platform
Once your platform has this capability updated then you can flip on Klarna in the Dashboard at the page I showed you and it will show up on your Connected Accounts
last garden
👍
elfin nymph
they don't know what i am talking about
they think they should go to my dashboard and enable it there
last garden
They may not be able to action this themselves from chat or phone. I'd ask them to escalate you and tell them that we indicated here that you need your klarna capability to be updated
bitter hemlockBOT