#moreno_connect-phone
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long lantern
@tame zodiac what "phone number" are you talking about exactly?
tame zodiac
our users create their connected account using the stripe webview, the number they add there that needs to be verified, in many cases the verification number never comes in and in other cases they just lose access to the old number and we need to change it for them
long lantern
what is "the stripe webview" exactly? What type of connected accounts are you using?
tame zodiac
because not everyone in the team has access to the Stripe dashboard, our eng team needs to manually change these, we want to expose a way in our internal system for our Ops team to do item themselves
long lantern
moreno_connect-phone
tame zodiac
we use the express connected accounts
the webview is the mobile onboarding flow Stripe provides
long lantern
Okay so you are talking about the phone number they use to log into their Express Dashboard where they see their earnings and Paouts and such?
If so you, as a platform, have no access to it in the API or in the Dashboard.
tame zodiac
good question, I thought they logged in using email
the number we can change from the dashboard is under connected -> accounts, Profile -> contact information, we can manually change
it is listed as Support phone number is this the one they use to log in?
long lantern
no it's a completely different one as far as I know. You as a platform can't control the phone number they use to log in.
I'm 95% certain but you likely will need to talk to our support team for a more definitive answer: https://support.stripe.com/contact