#krs_subscriptions-bca
median trenchBOT
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digital oriole
hello..
boreal bridge
Hello! Do you have the requst ID so I can take a closer look?
digital oriole
2024-06-05 03:22:09,615 - stripe - INFO - error_code=None error_message='billing_cycle_anchor cannot be later than next natural billing date (1720149729) for plan' error_param=billing_cycle_anchor error_type=invalid_request_error message='Stripe API error received'
this is the stripe python error log, it did not generate a request id in the log
boreal bridge
I was hoping for a request ID like req_123, but that's fine I can probably pull one for your recent logs
digital oriole
{'customer': 'cus_QEdhqff32Q2Ng8', 'items': [{'price': 'price_1P9BcTI5vSu94Gk8ouNsYuCd', 'quantity': 1}], 'coupon': None, 'cancel_at_period_end': False, 'proration_behavior': 'none', 'backdate_start_date': 1688547600, 'billing_cycle_anchor': 1720170000}
^ is the request payload
I did not get the request id from the error log
found it from the dashboard - here it is https://connect.stripe.com/logs/req_3V9UklB4qO9kj5
boreal bridge
👍
So the issue here is that you've made this request at 2024-06-05 03:22:09 UTC with a monthly price. The natural cycle end date would be one month later at 2024-07-05 03:22:09 UTC but you've set the billing_cycle_anchor to be after that date, which isn't allowed
digital oriole
ok. got it. thanks.
median trenchBOT
krs_subscriptions-bca
lost rain
i got scammed
lost my rent
they stole my rent money froze my account and refunded people who already recieved their product
i would not recommend using this website unless you want your money to be held hostage
boreal bridge
@lost rain please don't hop into other people threads - if you have an issue please contact support at https://support.stripe.com/contact
lost rain
there is no support they pretend to have a phone number to email you a prewritten robo mail
boreal bridge
Again, this is not the place to raise these issues - this channel is specifically meant for developer integration questions. If you're not having much luck at https://support.stripe.com/contact you can also try heretohelp@stripe.com