#alex_error
bitter galeBOT
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vernal vapor
Hi there!
tulip sorrel
vernal vapor
Did anything change in the way you've configured Stripe within Memberpress?
tulip sorrel
do, we simply disconnected and re-connected earlier
no*
although i will say stripe has seen people sign up today but has reported $0 on all the invoices
vernal vapor
I see the IDs you shared do in fact exist on Stripe. Give me a few mins to keep digging
tulip sorrel
thank you!
vernal vapor
This error comes up if a request is made to Stripe using the API key of an account that doesn't actually have access to a particular object. I usually see this if someone has access to more than one merchant account and accidentally authenticates with the wrong account
That said, I see you only have access to a single account. Please do not share any API keys with me here
Do you happen to have a link where I can see this error in action?
vernal vapor
Thanks!
Yep, that's exactly it. So the publishable key and secret keys that are being used to render the PaymentElement and to attempt to create a Subscription (respectively) belong to a different merchant account
tulip sorrel
okay, so i either need to change accounts or change the api key to the correct account?
vernal vapor
The disconnect/reconnect is likely what triggered this since I see the Memberpress platform was connected to this different merchant account earlier today
tulip sorrel
yes
vernal vapor
That's correct. Currently, Memberpress is trying to create subscriptions with a plan ID that only exists in the other account
tulip sorrel
everything was working earlier today as well but we had been fighting the issue of the payments not coming through on strip and it looked more like a memberpress issue at that point
vernal vapor
I can't share much about this second account other than it has the same business name
tulip sorrel
i'm one of the owners and have access to all the email account and confirm any information that would help point me to the problem
i've spent all day trying to put out each fire as it happens and it's mainly involved issues with the payments not showing up and this issue with the api keys
vernal vapor
The only other thing I can share is that the account that is currently configured with Memberpress is owned by an "admin" email address. I hope that helps you narrow it down
tulip sorrel
yes thank you so much, so i just need to log back into the other account and it should work fine?
vernal vapor
Not exactly. If your goal is to use Memberpress with the account that uses plan_QCfJuxpPs6s0V4, you'll need to log into Memberpress and update your settings to use the API keys that correspond with the account where plan_QCfJuxpPs6s0V4 lives
Does that make sense?
tulip sorrel
as a point of reference, if i switched to my other account what would the steps be to swap the api keys to the correct key?
kind of, i looked for that option in memberpress and didnt see it
vernal vapor
I can't really speak to specific steps since those settings are owned by Memberpress. You essentially need to undo/revert the changes made this morning.
On the Stripe side, you can find your merchant account's API keys by following these steps: https://support.stripe.com/questions/locate-api-keys-in-the-dashboard
You just need to make sure that the keys you plug into Memberpress correspond to the account that you intend to use with Memberpress going forward
tulip sorrel
can i ask why when i try to log into the stripe accont it asks me to make a new one?
bitter galeBOT
tulip sorrel
account*
vernal vapor
That's likely a restriction on the Memberpress side. If they use something called "platform controls" they essentially limit an account's ability to connect to other platforms: https://support.stripe.com/questions/platform-controls-for-connected-accounts
I recommend working with Memberpress on next steps so they can help you revert the changes made earlier today. Since you seem to have Stripe Dashboard access to multiple merchant accounts, I recommend searching for plan_QCfJuxpPs6s0V4 in the Dashboard to confirm which account has access to this Plan. This is the account you want to use within Memberpress
tulip sorrel
noted, so i logged back into the stripe account i believe i was logged into before through memberpress
looks like it's still having that issue
quiet timber
unfortunately, it still looks like you're using the wrong account
tulip sorrel
so at this point i've tested all the admin emails including the stripe account that the transactions were reporting on and im still having that issue
i'm sorry for bugging you with this issue but i've been at this all day and you've been the most help so far
i'm looking at the api events in the dev center under the email i'm currently logged into stripe in memberpress with
quiet timber
i think lets take a step back, have you found the Stripe account which has plan_QCfJuxpPs6s0V4 like what roadrunner mentioned previously?
tulip sorrel
yes and none of them worked
or would just signing into my preferred account and swapping the key mentioned earlier be a better solution?
quiet timber
i assume that yes and none of them worked means you couldn't find plan_QCfJuxpPs6s0V4 in the accounts you looked in. Maybe the best solution now is to just create a new plan/product on the account that you have connected to and use the newly created one (instead of using the previous one)
tulip sorrel
but i'd still run into that error on checkout
and on top of that strip didnt capture any payments from the 2 sign ups earlier today
stripe didn't capture*
quiet timber
i can't confirm that here on this channel as this is a public channel and there is no way for me to perform authentication. you'll need to reach out to Stripe Support and they'll likely be able help you with that - https://support.stripe.com/contact
also, i'll recommend you edit your replies to remove all emails since this is a public channel and anyone can see those emails
tulip sorrel
noted
can you explain to me how the newly created product would solve that problem?
and why stripe didn't capture the previous payments?
quiet timber
Right now the problem is that your Checkout Session (from Stripe account A) is trying to access a product that exists on a different account (Stripe Account B). If you created a new product (on Stripe account A too), then the Checkout Session (from Stripe account A) will have no problems using it
i wasn't aware you potentially already had payments collected already though
tulip sorrel
that's fine, the main guy who owns the MGA rushed this out the door without proper testing time
quiet timber
again, I can't say if Stripe did or did not capture the previous payments - I don't quite understand the $0 for all invoices bit and where you are seeing that
tulip sorrel
so as long as i create a new product in the new account it should work? what about the code itself? will everything automatically
i wouldn't need to swap api information? memberpress doesn't ask for api's just to sign into the stripe account
quiet timber
I can't say with any certainty. You're using memberpress which is a third party plugin and we don't know how their setup works - for example, I'm not sure where you key in the product / plan id in memberpress. You can try it out and/or also check in with memberpress
tulip sorrel
i have checked with memberpress and they're not being very helpful but i understand, on the stripe end of things would the info automatically fix itself if i created a new product/subscription and then connected that stripe account to memberpress?
im making the new subscription item in stripe right now
quiet timber
so from the Stripe's end of things, if you use a product id #1 that exists on Stripe account A, and if you are also using Stripe account A to create the Checkout Session (and are using that product id #1), it should work
tulip sorrel
so all i need to do now is just sign back into stripe on memberpres and it should work correct?
quiet timber
again, sorry but I have no idea, all I can say is that you can try it out
tulip sorrel
it did not work
quiet timber
what didn't work specifically? is it using the new plan/product id?
tulip sorrel
i created the new plan and signed into stripe through memberpress but i dont know where i would swap the product id at