#isaac7804_api
upper shaleBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! We typically respond in a few minutes, but in some cases we might need a bit more time (e.g., server's busy, you've got a complex question, etc.).
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1247542982807388201
📝 Have more to share? Add details, code, screenshots, videos, etc. below.
vivid cipher
Hi, we have receieved this error message in production when attempting to charge a subscription using a Link payment method: The connection to the user's Link account has been closed.
I cannot find any documentation explaining what this error means, so it's not clear to me if it should be surfaced as a user error (did they delete their Link account?) or it is something more infra related.
rocky helmBOT
neat rose
Hi there 👋 that error does mean that the Link account you were charging can no longer be used. Likely because the Link account was closed, or the specific funding source that you were given was removed from the account. You should bring your customer back on session to collect new payment method details from them.
vivid cipher
Great, thank you!