#david0_unexpected

1 messages ¡ Page 1 of 1 (latest)

merry lanternBOT
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quiet pine
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Hi there!

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I haven't heard of an issuer blocking a payment due to missing zip extension codes

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I recommend having the customer contact their issuer about this

ember swan
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Okay thanks will do.

Assuming Stripe doesn't take feature requests, but it would be nice if there was a customer allow list or something, so I can allow this customer to bypass Radar rules instead of disabling the rule across the board if I wanted to let them pay with this payment method.

quiet pine
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Do you have an example request ID here?

ember swan
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Here's a sample charge.failed event id if that helps: evt_3PMylEB4s21gNWca0TRZ3jSM

quiet pine
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Gotcha. Noted on the allow list. In this case, since the zip provided by the customer doesn't match what the issuer has on file, Radar blocked the charge