verox_api

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• verox_api, 1 hour ago, 6 messages

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[undone perch]

Hello

Taking a look

[dawn raven]

Alright, thanks a lot.

[rocky kiln]

HI 👋

I'm stepping in as my collague needs to go.

We both reviewed how this error is thrown and it looks like the Invoice needs to be in a draft state to have Coupons applied.

Is it the case that you are not applying the coupon at the time the user is initially attempting to pay the invoice?

[dawn raven]

It's either "open" or "uncollectible". So no, it's not a draft.

[rocky kiln]

Okay but what I am saying is you cannot apply the coupon when the Invoice is uncollectible. So you will need to change the statues before you can update it.

With a coupon specifically

[dawn raven]

How can I change the status? Can I just update the status back to "open" or "draft"?

[rocky kiln]

You cannot directly update the Invoice status.

[dawn raven]

And how would I do it then?

[rocky kiln]

Question: What is the flow of your integration such that the invoice goes to uncollectible when the Customer's first payment method fails?

[dawn raven]

The payment fails, and the invoice automatically switched to "uncollectible". I certainly didn't choose that.

[rocky kiln]

That's not the default behavior for subscriptions

As we document here: https://docs.stripe.com/invoicing/integration/workflow-transitions, a failed payment should just result in an open Invoice

And, in fact, that is the status of the Invoice when the payment_failed event is fired: https://dashboard.stripe.com/events/evt_1PMGDq2GOJZ85wYsljyEcUd6

[dawn raven]

It's not a subscription. It's just a regular invoice

[rocky kiln]

I'm reviewing all the requests made related to this Invoice and getting even more confused. There are multiple calls to Pay the invoice, specifying a payment method, and then attempts to update it with coupon codes

[dawn raven]

Yes, because all payments failed and the coupon codes is being applied afterwards.

Is there anything weird happening?

[dawn raven]

Even when the invoice status is "open", I get this error: "Finalized invoices can't be updated in this way"

[hushed kernel]

Hi there 👋 taking over, as my colleague needs to step away

As far as I know, you can't add coupons after an Invoice has been paid, so that seems to be expected behavior

[dawn raven]

But the invoice hasn't been paid yet.

It has the status "open"

[hushed kernel]

Ah, okay. I think I got confused about this line specifically

I'm checking in with a colleague now and will circle back

[dawn raven]

Thank you very much!

[hushed kernel]

Okay, so when your payments fail, bank debits are not retried since there's a fee on each failure. So these payment method types behave a little differently than cards

[dawn raven]

Ah, okay. So I would have to create a new invoice everytime?

[hushed kernel]

To retry the same payment method yes

[dawn raven]

But I still can't apply discounts, when the invoice status is "open". How do I solve that?

[hushed kernel]

can you pass them when you pay the invoice?

[dawn raven]

No, I get this error: "Finalized invoices can't be updated in this way"

[hushed kernel]

Can you add the coupon before you get to that point? Like update the Invoice then pay? Or pass the coupon when the invoice is created?

[dawn raven]

I can add it, when the status of the invoice is "draft".

I think I got it. I just won't finalize the invoice, until all coupons have been entered. And for the case that the payment failed, I create a new invoice, based of the old one.

Thanks for your help!