#top-rob_api
merry cipherBOT
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teal cloak
Will Smart retries apply in this scenario if enabled in the customer’s account?
Smart retries is a billing feature
It's not available when you create manually a PaymentIntent
drowsy trellis
We thought that might be the case. Is there a way we can make use of Stripe's technology in this scenario or do we have to create our own version of retry policies?
This is an instance of a failed payment due to insufficient funds, we were hoping this kind of payment intent would be retry-able:
https://dashboard.stripe.com/acct_1HG5aZJv9yZRXqXy/payments/pi_3PMfitJv9yZRXqXy14Fl8fTG
teal cloak
If you are using PaymentIntent APIs, you need to implement your own logic for retries.
drowsy trellis
Just to double check, does this also include when a customer has set a custom retry policy - it's not relevant as we need to handle it fully?
teal cloak
a customer has set a custom retry policy
Where exactly? can you share more details about this ?
Is there a way we can make use of Stripe's technology in this scenario
Yes you can use Stripe Invoices with Smart Retries:
https://docs.stripe.com/invoicing/automatic-collection#smart-retries
But not using direct PaymentIntent APis.
merry cipherBOT
drowsy trellis
They've set custom policies up in billing/automatic -> Manage failed payments for subscriptions.
....but I presume because we're handling the subscription, this gets ignored?
placid scroll
Correct yes. If you're manually creating/controlling recurring payments outside of Stripe Billing (which seems is the case based on pi_3PMfitJv9yZRXqXy14Fl8fTG) then those rules won't apply. You'd need to build your own payment retries system
drowsy trellis
Ok, all confirmed. Thank you for your help.