jamie_onboarding-individual | Stripe Developers | Page 1

cold groveBOT May 31, 2024, 9:29 PM

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gaunt coralBOT May 31, 2024, 9:29 PM

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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

jamie88_error, 10 hours ago, 25 messages
jamie88_code, 1 day ago, 6 messages

cold groveBOT May 31, 2024, 9:29 PM

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zealous locust May 31, 2024, 9:30 PM

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here is a screenshot of the form area :

small cipher May 31, 2024, 9:31 PM

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@zealous locust because we still need details about them and so you can pre-fill it but we still ask them to confirm

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jamie_onboarding-individual

zealous locust May 31, 2024, 9:32 PM

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ok, even if they arent a business? is there any way for this not to be shown as they are individuals?

small cipher May 31, 2024, 9:33 PM

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no there's no way to skip that page

zealous locust May 31, 2024, 9:34 PM

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ok, what about if its an embbeded form does that change anything? or custom? or is it there regardless?

small cipher May 31, 2024, 9:34 PM

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no it won't change. You're creating a Standard account, we have to ask those questions, no way around it unfortunately

zealous locust May 31, 2024, 9:35 PM

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ok thanks, so if its an express account would it be able to be removed?

small cipher May 31, 2024, 9:37 PM

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no, it will be the same with Express. With Custom accounts you can basically build your own entire onboarding so you could. But I would advise against that, it'd be weeks of work and a lot of ongoing maintenance.

zealous locust May 31, 2024, 9:38 PM

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yea i want to avoid custom also. ok thanks for clarifying the question

small cipher May 31, 2024, 9:40 PM

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sure thing!

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You can provide the feedback to our support team too: https://support.stripe.com/contact. You're not the first person asking to control that page and skipping it because it confuses end users

zealous locust May 31, 2024, 9:44 PM

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ok thanks, one last question, and should i ask support or you but if there are individuals should we provide our platform email as the website details for the user? is that acceptable?

small cipher May 31, 2024, 9:46 PM

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usually what you do is create a page for each individual on your website/platform yes. Like a donation page or something for example

zealous locust May 31, 2024, 9:49 PM

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right ok, so add the individuals page, brilliant thank you for your assistance and time on this

#jamie_onboarding-individual