#amin_checkout-shipping
cerulean moatBOT
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opaque snow
When I fill out the shipping address and click on 'Continue,' the Payment Method section suddenly appears.
can you clarify what that means? What disappears? What do you see on the screen?
opaque snow
ah yes that helps. What did you do before this happened?
pearl walrus
Nothing special, We create a checkout session using API and then redirect the user to this page. Sometimes everything loads properly, sometimes it does not.
opaque snow
If you reload the page does it fix it?
pearl walrus
Let me try.
No it does not show up when I referesh. It only show up when I fill the shipping and click on continue.
opaque snow
And it doesn't happen all the time? Sorry struggling a bit to follow how to trigger this
amin_checkout-shipping
@pearl walrus do you have more details?
opaque snow
If possible a URL where I can repro and details about what triggers it and what you see in the console.
also clarifying if it's a recent thing you noticed or if it's been ongoing a while
pearl walrus
Can I message you instead of putting the URL here?
We have noticed it recently
opaque snow
yes
basically your screen worries me, it looks like our current experiment where Checkout is in "2 steps"
so the fact that it just happened makes me thing we might have a bug but I can't seem to reproduce
pearl walrus
You need to select US currency at the top. I am not sure if it is related to currency though.
you need to select a plan then select a card. then select do it later then click on continue
opaque snow
The URL you shared requires me signing up which I won't be able to do. Can you give me a real login/password that works so I can see your exact page?
pearl walrus
Yes please wait a minute
opaque snow
sure thing
pearl walrus
Shared with you on your DM
opaque snow
Okay so when I get to Checkout I see the whole form including the payment method section. But you only see shipping with continue right?
ah wait I saw it on reload, cool. Trying
opaque snow
Okay so you enter any address and occasionally with the same exact address details it'll "crash"?
Ah wait okay now that I re-read what you said, you said
When I fill out the shipping address and click on 'Continue,' the Payment Method section suddenly appears.
That is expected behaviour if so
pearl walrus
Basically the payment method section does not load up from the get go. I have to input an address and click on continue. Then payment method section appears.
Correct
opaque snow
We're experimenting with a new UI/flow where we do split the process in multiple steps
pearl walrus
Oh okay. So there is nothing wrong with our implementation. The reason that this happes it that you are experimenting. Your goal is to maximize the conversion I assume. correct?
opaque snow
exactly!
But your feedback does help! I agree with you too, it seems half broken.
But we're both devs that have stared at Checkout regularly I assume. It's likely received differently by and end customer trying to pay, if that makes sense
pearl walrus
I understand. Thanks for you help.