#literatelapellabel_webhooks

1 messages · Page 1 of 1 (latest)

teal dawnBOT
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crude lion
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but this doesn't link to the customers existing account,
Can you share a concrete example please ? the event Id and what info is missing exactly

heavy turtle
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I'm not sure connect is the correct approach, as the connected accounts appear as "new" stripe accounts without their on-going subscriptions

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Ideally, we would be able to monitor multiple stripe accounts for the cancellation events, our product calculates commission points when a lead/deal is marked as won by a client, and then will continue to generate commission points on a schedule, until the clients customer stops paying. I'm just not sure how I can get notified that the subscription is canceled

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Our intended workflow would be.

  1. Client connects their stripe account, (either via installing an app, or via connect onboarding)
  2. We register a webhook for cancelation events
  3. When we receive a webhook, we check the associated customer and if it matches a customer who we are calculating commission points for we stop.
crude lion
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The Connected Account are end customer or services providers that uses your services ?

heavy turtle
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The connected account are our customers, who in turn provide stripe subscription based services to their own customers

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I guess to answer your question, they are service providers that use our commission tracking software

crude lion
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Thanks for the exaplanation

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What type of Connect Charges are you using ? (Destination or Direct)

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In other words, are you creating the Subscription at the Platform Level or the Connect Account level ?

heavy turtle
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We are not creating the subscription, they are existing SaaS vendors who want to notify us of cancellations

crude lion
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Sorry, if you are not using subscription, you want to be notified of cancellation of what then ?

heavy turtle
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So our customers already have stripe billing set up for their users, they want us to be notified if a user cancels

crude lion
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And you'll get all the events of your Connected Accounts

heavy turtle
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OK thank you thankyou

crude lion
heavy turtle
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And the connect onboarding is the correct approach to get their existing account talking to our web hook endpoint?

crude lion
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Yes, you need to connect their Accounts to yours

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Are they Standard Accounts ?

heavy turtle
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I beleive so yes

crude lion
heavy turtle
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Thank you, you've been very helpful today 🙂

crude lion
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Happy to help! Have a nice day!