#gunwant-dev_api

1 messages ¡ Page 1 of 1 (latest)

edgy lakeBOT
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frozen rivet
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req_kJadkrzHlimZbs

lilac trellis
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still looking into this, gimme a few minutes

frozen rivet
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Okay, No problem take your time.

lilac trellis
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we check the customer's IP to decide whether to show Klarna as a payment method option. If you are able to use a VPN to try with a US IP, it should show

frozen rivet
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OKay, Let me check it

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What happens if a US customer visits India and wants to make payment with the PM of Klarna, it's not shown on the checkout page. right?

lilac trellis
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yep it won't be shown

frozen rivet
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Okay

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I have tried using US VPN still does not show the checkout page.
Here req id: req_qEejQbD0pgMQBw

lilac trellis
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is your site publicly accessible so that we can take a look?

frozen rivet
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This is checkout page URL where customer make a payments.

lilac trellis
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sorry, I think you're going to need to write in to Stripe Support https://support.stripe.com/contact/email. I see that you're using our custom checkout beta, and I'm not too sure why it doesn't show (when it should). You should share

  • mention that you're using the custom checkout beta
  • the link to your test site
  • an example checkout session id
  • and mention that you've tried using a VPN to US to access the page, but klarna still doesn't show
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if you write in now, let me know so that I can find your support ticket and direct it to the right team

frozen rivet
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OKay, No problem
Thank you

lilac trellis
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@frozen rivet I just found out that klarna is not supported on custom checkout

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so you don't need to write in about it anymore

frozen rivet
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It's an old ticket. Give me some time will create new one as per your instructuion.

lilac trellis
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you don't need to write in since I've confirmed that Klarna is not currently supported on custom checkout