#watiniox_unexpected

1 messages ¡ Page 1 of 1 (latest)

neat geyserBOT
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supple orchid
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Hello

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Yes this is normal -- it is required if you are collecting external accounts via the onboarding flow here as the user must enter a secure email/phone in order to handle adding/updating external accounts.

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The rest of the flow that does not involve collecting this particular PII is embedded

gusty agate
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But why is it in a separate window and not in the same embed? it is strange for the user that a new window opens in a new window

supple orchid
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My understanding is that is required to ensure this information is secure -- you as the platform don't have access to this email/phone as it is specifical for the Connected Account user to manage their external account. It is not something you control for the Connected Account in this case.

gusty agate
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But if the account is custom, in theory it should only be managed by our platform and the user should not be able to access the stripe dashboard, so I do not understand why it would open a window asking for data for the external stripe account

supple orchid
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If you want to control the collection of external accounts then you flip off the Collect external account information for Custom accounts

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Then there won't be any email/phone collected at all

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But you will need to collect the external accounts yourself outside of Connect Onboarding in that case

gusty agate
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Oh ok, that makes sense

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I think my question has been solved, thank you very much!

supple orchid
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Sure thing