#hannahm_unexpected
forest tangleBOT
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- hannahm_unexpected, 1 hour ago, 16 messages
fierce bladeBOT
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void obsidian
Hello
To clarify -- you have a Payment Link and it isn't using your currently-set branding?
bold forge
Yes correct 🙂
void obsidian
Can you provide an example Payment Link ID that I can look at?
bold forge
This is the branding I chose for my account
This is the branding that has appeared - my old branding.
These are created for two different connected accounts
void obsidian
Okay so that Payment Link was created on your Connected Account so it uses the branding set on that account, not your platform's branding.
bold forge
So how have they chosen my old branding, is that an option for them to chose our branding?
void obsidian
So you do have the feature enabled to copy your platfrom branding over for new Connected Accounts
But for your already-created ones you need to update their branding specifically via https://docs.stripe.com/api/accounts/update#update_account-settings-branding
bold forge
Thank you I am going to check
This may take me a few hours - can I come back to this thread?
void obsidian
The thread will close after a period of inactivity but you can always create a new one
void obsidian
Yes