#zach_best-practices

1 messages ¡ Page 1 of 1 (latest)

spring riverBOT
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forest burrow
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Hi there, can you share with me the subscription ID?

solar knot
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sub_1P85j4Btu9lUy7zyTvgvU6V6

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the billing method is now Send invoice (this is what i changed) after the first auto payment failed

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but its still retrying the payment automatically

forest burrow
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OK, I can see that you changed the collection_method to send_invoice at 2024-05-22 23:38:15 UTC, but the invoice in_1PIy1tBtu9lUy7zyXUvnp7Ca was already fianalized at 2024-05-21 20:08:07 UTC

solar knot
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correct

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the invoice was finalized and attempted payment

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then i changed from an auto payment

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to not an auto payment

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and it continues to try and auto pay

forest burrow
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Invoice can't be changed after being finalized. Therefore, the change will only be effective for the subsequent invoices that the subscription generates

solar knot
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that seems very odd in this scenario

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if a customer pays the invoice now through customer portal

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will it still attempt auto payment

forest burrow
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What makes you think so? did you try it?

solar knot
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what makes me think its odd?

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we have switched the subscription

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to no longer auto pay

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so idk why would would attempt to auto pay any finalized invoice

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against that subscription

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they payment terms have basically changed

forest burrow
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I'm asking about this -> "if a customer pays the invoice now through customer portal, will it still attempt auto payment"

solar knot
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yea thats a question to you as a follow on to your answer of the other questions as "working as expected"

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but to me it doesnt make sense

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its not an invoice detail thats changing

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its a pament terms

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payment strategy really

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like if i have a credit card bill i have on auto pay

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and i change to not use auto pay after it overdrafts my account