#neb_connect-subscription

1 messages · Page 1 of 1 (latest)

dusky driftBOT
zealous duneBOT
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dusky driftBOT
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gritty spruce
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Hi, this is expected that the objects on the accounts are not deleted when the account is deleted. I believe once an account is deleted, https://docs.stripe.com/api/accounts/delete subsequent payment won't work. For this reason, you can cancel the Subscriptions is the services won't be offered.

undone mural
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Okay, thank you for the clarification. (Still don't see that in the docs, but I trust you 🙂 )

gritty spruce
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I tested this on my test account. I still see the objects, though you can't do anything with it.

undone mural
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I was more curious about the people with active subscriptions

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whether or not their subscriptions will renew and what happens to the money

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Also, it seems there's no way for those customers to cancel their subscriptions

gritty spruce
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You can test this on your end using your test API key.

undone mural
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I test the stripe.billingPortal.sessions.create endpoint to see if my customers could manage their subscriptions but the endpoint fails

# 
const session = await stripe.billingPortal.sessions.create(
      portalSessionData,
      { stripeAccount: connectId }
    )

gives the error

The provided key 'sk_test_*********************************************************************************************R6QuL8' does not have access to account 'acct_1QK49B4JM5OSmz5M' (or that account does not exist). Application access may have been revoked.

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This makes sense because the account no longer exists. But then how do customers manage their existing subscriptions?

gritty spruce
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you would need to handle these and cancel them before you make the request to delete therese accounts.

undone mural
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Okay, I had a feeling that was the case. Thanks for clarifying

gritty spruce
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Sure!

dusky driftBOT
undone mural
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Always appreciate y'all's support here! Cheers