sushma_api

[devout gulch]

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[fair musk]

Is this a new integration or an existing one that broke?

[maiden glen]

We need some help in sorting the issue out. We have already tried multiple times but we only get timed out error. Thats what we see in our Stripe account.

Its a new integration

Is it possible for you to join in a call with me who is a developer and our client who is having the reader with him.

[fair musk]

No we don't do calls in here

What guide are you following and what reader do you have?

[maiden glen]

https://docs.stripe.com/terminal/payments/collect-card-payment?terminal-sdk-platform=server-driven&process=immediately

Reader -
BBPOS WISEPOS_E

we got some response from stripe support that its rare case and try it out again. But we have already tried for many days and we get the same error.

We also checked the network and it seems to be fine.

[fair musk]

Can you share more info about the error? When do you get the error? What is it? Can you share some logs? I don't have enough to help right now

[maiden glen]

$stripe = new \Stripe\StripeClient(env('LIVE_STRIPE_SECRET'));

    $intent = $stripe->paymentIntents->create([
      'currency' => 'gbp',
      'payment_method_types' => ['card_present'],
      'capture_method' => 'manual',
      'amount' => $amount * 100,
    ]);
    $readerID = env('LIVE_Terminal_Reader_Id');
    
    $det = $stripe->terminal->readers->processPaymentIntent(
      $readerID,
      ['payment_intent' => $intent->id]
    );

this is our code to which i believe should trigger to take payments on Reader

[fair musk]

Hm ok

What's the serial num of the reader?

[maiden glen]

WSC518207010129

Do you see any issue in code?

[fair musk]

Hard to know without all the code

I'm just looking at device logs right now

[maiden glen]

its just that piese of code we are firing to trigger action on Terminal thats what was there in the doc i referred.

@fair musk - did you find anything?

[fair musk]

Yeah looks like the device is in a tampered state

You'll need to work with support to get a resolution or device replacement if necessary: https://support.stripe.com/contact

[maiden glen]

device is faulty you mean?

we already tried contacting stripe suppot and did not get back to us.

[fair musk]

Yeah. We're not experts in how to resolve it. It may be that they can provide further steps to resolve, or you may need a replacement. When you reach out to support mention that you reached out here and we found that the device is tampered.

[maiden glen]

Thank you so much for finding this out for us.