maxime_unexpected

[random spindle]

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• maxime_api, 13 hours ago, 57 messages

[raw thunder]

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[past fern]

Could you share the subscription IDs (sub_xxx) that (1) used work (2) doesn't work now when updating the trial day?

[obtuse gorge]

It's in the UI so I cannot share one that used to work I'm afraid

but here's the one on which it doesn't https://dashboard.stripe.com/test/customers/cus_PyjH8iayxcn9DK?edit=sub_1PJV4LJdX8lIDNiarcPHlyat

Even if the proration behavior is not set in the UI, I get

You cannot set proration_behavior while causing a subscription to be paused after trial.

[past fern]

If it used to work, there should be examples in past subscriptions

We are unable to verify the differences if there is no comparison

[obtuse gorge]

I do not have time to search in the thousands of subscriptions I have created for testing.
So with this in mind, let say that I withdraw the fact that "it used to work".

Do you believe I should be able to reduce from the UI the number of trial days to 0?

Here's an event from a month ago where I was able to change a subscription to paused status, from the dashboard by setting the number of days to 0: https://dashboard.stripe.com/test/events/evt_1P9Rf9JdX8lIDNiaAwp7uG0d

[past fern]

I'm not able to reproduce the error with the steps you shared

Can you share what you're trying to achieve here?

[obtuse gorge]

• Open this subscription in edit mode: https://dashboard.stripe.com/test/customers/cus_PyjH8iayxcn9DK?edit=sub_1PJV4LJdX8lIDNiarcPHlyat
• See the number of free trial days is 2
• I want to reduce it to 0, which should pause the subscription
• Changing 2 to 0 shows an error instead at the top of the page and it can never be saved

Summary

[past fern]

I'm able to reproduce the error on my end

I compared the two requests that you made in the past and now, and they look the same

This channel is for direct technical integration. We don't have necessary expertise with the Dashboard. Can I suggest you writing to Support https://support.stripe.com/contact with the subscription ID that used to work and the steps to reproduce the error, so that they can check with the relevant team?