neha_subscription-invoice | Stripe Developers | Page 1

blissful roostBOT May 22, 2024, 10:19 PM

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peak egretBOT May 22, 2024, 10:19 PM

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neha_api, 5 days ago, 59 messages

blissful roostBOT May 22, 2024, 10:19 PM

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proper shell May 22, 2024, 10:24 PM

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neha_subscription-invoice

indigo geyser May 22, 2024, 10:25 PM

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It looks like your integration made 2 identical requests to updated the Subscription with new items each time, which immediately created and charged an Invoice each time due to having proration_behavior: "always_invoice"

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Here are the update requests:

orchid pivot May 22, 2024, 10:25 PM

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i can't see those links

proper shell May 22, 2024, 10:26 PM

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those are Dashboard links so you should be able to see those if you're logged into the Dashboard of this account

orchid pivot May 22, 2024, 10:26 PM

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i am

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proper shell May 22, 2024, 10:27 PM

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ah you use Workbench that;'s why it works differently and we don't have access to it.

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you can load the Event and it should have a direct link to the exact API request that caused it for each one

orchid pivot May 22, 2024, 10:28 PM

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ok one second, i'm trying to find it

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where do i see the request body

proper shell May 22, 2024, 10:30 PM

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I'm sorry I am not familiar with Workbench it's in beta and I haven't touched it or have access so I can't see what you see unfortunately

orchid pivot May 22, 2024, 10:30 PM

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request 1
{
"items": {
"0": {
"id": "si_Q89Ycms6WVMmCx",
"price": "price_1OrVScBZ8IchjqOe1hT1404y"
}
},
"payment_behavior": "pending_if_incomplete",
"proration_behavior": "always_invoice",
"trial_end": "now"
}

request 2

{
"billing_cycle_anchor": "now",
"items": {
"0": {
"id": "si_Q89Ycms6WVMmCx",
"price": "price_1OrVScBZ8IchjqOe1hT1404y"
}
},
"payment_behavior": "pending_if_incomplete",
"proration_behavior": "none"
}

proper shell May 22, 2024, 10:31 PM

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yeah you passed billing_cycle_anchor: 'now' and that immediately resets the billing cycle and creates an Invoice

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so your own code did this twice, both times without any proration and cutting. a brand new Invoice for the full new Price

orchid pivot May 22, 2024, 10:33 PM

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it's not happening for all users though

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just some

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hmm

proper shell May 22, 2024, 10:34 PM

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yeah that part is really on your end I can't tell you

orchid pivot May 22, 2024, 10:34 PM

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oka

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thanks

proper shell May 22, 2024, 10:36 PM

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it's rare to use billing_cycle_anchor: 'now' with proration_behavior: 'none' for example so maybe that;s what you need to revisit

orchid pivot May 22, 2024, 10:37 PM

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it's because i have a "Renew now" button

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some people want to renew their subscription manually

proper shell May 22, 2024, 10:37 PM

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yeah but that is not doing what you think then

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Say I have paid $20 on March 1st and April 1st and May 1st. Now on May 22 I want to renew my subscription in advance, I want some credit for May 22 - May 31 right?

orchid pivot May 22, 2024, 10:39 PM

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not exactly

you pay $20 on march 1 - you're granted 100 credits
you deplete them all
within 24 hours of your renewal, so starting march 31, i show a renew now button if you're chomping at the bit to get more credits
if you click this button, you're billing cycle should shift to the time when you clicked it (so your new "month" would be march 31 - april 30)

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does that make sense

proper shell May 22, 2024, 10:39 PM

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ah yeah I see, it's a credit based billing model so yeah that makes sense

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so yeah maybe they clicked twice and you don't have a protection against this? Maybe track if the "credit" has been consumed before you re-reset

orchid pivot May 22, 2024, 10:40 PM

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so i have 2 bits of code

end free trial early

        items: [{ id: subscription.items.data[0].id, price: finalPriceId }],
        trial_end: "now",
        proration_behavior: "always_invoice",
        payment_behavior: "pending_if_incomplete",
      });

renew subscription early (within 24h of scheduled renewal)

        return this.stripe.subscriptions.update(subscriptionId, {
          items: [{ id: subscription.items.data[0].id, price: finalPriceId }],
          billing_cycle_anchor: "now",
          proration_behavior: "none",
          payment_behavior: "pending_if_incomplete",
        });```

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so yeah maybe they clicked twice and you don't have a protection against this? Maybe track if the "credit" has been consumed before you re-reset

can you elaborate on the 2nd sentence?

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i agree it's probably something i can solve by double checking the sub

proper shell May 22, 2024, 10:44 PM

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I don't know exactly how you track the credits used on your end so it's tough to say but you need to prevent the second early renewal if the credits haven't been consumed

orchid pivot May 22, 2024, 10:45 PM

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okay, thanks for the quick help

#neha_subscription-invoice