#abhilash_unexpected

1 messages · Page 1 of 1 (latest)

mellow crowBOT
plush templeBOT
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mellow crowBOT
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candid dust
vestal depot
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Hello do you have a test page that I can see this behavior on?

candid dust
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The above one is the screenshot of the button

vestal depot
candid dust
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we don't have a test page, other sites require vpn

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I have this error in the console...is this something related?

image.png
vestal depot
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Have you checked to see what about that element is cut in half? Like is the iframe half of its normal height? Or is it full height and the button is only partially loaded?

candid dust
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let me check

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this element size is set to 28px and it is causing the issue, Iguess

vestal depot
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Is your css or elements code doing anything to set that as the style?

candid dust
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we are not doing any custom styles on this

vestal depot
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And if you check the style for the iframe a couple levels up, that still shows the normal height that is not 28 px?

candid dust
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yeah..it has the normal height

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I am wondering what happened just now,,,it was fine 30 min before

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and it works fine in firefox

vestal depot
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Have you tried reloading your page without cache? And are you seeing this across devices in Chrome?

candid dust
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yeah...I checked this in another machine tooo

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tried to load only the button

image.png
vestal depot
candid dust
vestal depot
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Interesting. I will consult my colleagues on this and get back to you.

candid dust
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awesome..thanks

vestal depot
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Do you see this same thing in incognito mode? I am wondering if this is an interaction with a plugin for your browser. We can look in to and fix that if so, just trying to isolate the issue

candid dust
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yeah..same in incognito

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and if you do zoom in and out multiple times, then it will changes the height

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don't you have any issue in chrome?

vestal depot
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My colleague can also see this issue and is looking in to it in their browser. Will get back to you with what we can find

candid dust
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thanks...

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It started just about 1hr/30 min before...and also I think it is only in the development envs...sharing my thoughts just incase if useful

vestal depot
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Gotcha, thank you for the report. We are still trying to diagnose this internally so that we can address it

candid dust
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okay...Please keep me updated with your findings

mellow crowBOT
vestal depot
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Have you seen this in live mode or just test mode so far?

candid dust
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so far in the test mode

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I checked our production site and looks fine

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may be I can check again now

vestal depot
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Yes please, that would be much appreciated

candid dust
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give me a min

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I just checked now and it is fine on production app

thorn coral
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Hello! I'm taking over and catching up...

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We're investigating this now. Several of us can reproduce the issue, but only sometimes. It seems to be an intermittent/partial occurance.

candid dust
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for me it is happening always in the chrome browser

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in development envs

thorn coral
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We think it's related to a gradual rollout of some kind, which is why some people are seeing it all the time, others are seeing it sometimes, and others still aren't seeing it at all.

candid dust
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oh...I checked it from one of my colleague's machines as well, and I can see the issue there...it is happening only on Chrome and chrome based browsers....and it started today after noon only

candid dust
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Please let me know if there is any update on this

thorn coral
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We've determined it's an issue on PayPal's end and have reached out to them.

candid dust
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okay..👌

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I hope the issue will resolve soon

thorn coral
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Me too!

candid dust
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Would be great if you can keep me posted here about the updates...thanks

thorn coral
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There's no news or updates yet, but this is a visual bug only. It's not stopping people from paying with PayPal or anything like that.

candid dust
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Yeah, it is only a visual bug...but the user can not see the label on button....and user won't be able to understand this is for paypal

image.png
mellow crowBOT
dawn slate
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Hi there, just wanted to pop in and let you know that we've upstreamed the issue to PayPal and we're waiting to hear back from them. It's out of our hands at this point, but we're hoping to hear back from them soon, though no ETA has been given.

With this sort of variable timeline, we can't keep this Discord thread open, as it seems PayPal may not have an immediate resolution for us. If you want us to update you on the progress please:

  1. write into support at https://support.stripe.com/contact/email
  2. link this Discord thread and provide a brief summary in your email so that the frontline agents can escalate your thread to someone who can keep you updated on the status of the issue
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