#roopa_unexpected

1 messages ¡ Page 1 of 1 (latest)

bleak prismBOT
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blazing halo
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Hi there. Do you have a Subscription ID and/or Invoice ID you can share?

radiant prawn
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Hello there, 'sub_1OqZliDwT5gdvn7niAveIUaQ' is subscription id.

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do you still need any more info from me?

blazing halo
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Cancelling a Subscription does not automatically void any open/unpaid invoices for that Subscription

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I see that the Subscription was canceled in early May after a failed Invoice payment, and that Invoice's auto_advance property was changed to false. This means the Invoice is still open/can still be paid but Stripe won't attempt to pay it automatically

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I see a client-side confirmation attempt on that Invoice's PaymentIntent on May 10. Since a Bacs payment method was used, it took days to process the payment

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The customer didn't use Stripe's hosted invoice page to pay this Invoice so I suspect there's likely a place in your app where they can view any open/outstanding Invoices and that's where they initiated payment after the Subscription was canceled

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If your goal is to prevent any invoice payments on already-canceled Subscriptions, I recommend manually voiding any invoices. Once an Invoice is in the void state, no payments can be made on it

radiant prawn
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when I try to reproduce in test system with testcard invoice will become void immidiately as soon as license will cancel. is it replated to particular payment method?

blazing halo
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Do you have the ID for the test mode Invoice that was voided immediately?

radiant prawn
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no I do not have id for it now.