than-jack_error | Stripe Developers | Page 1

pallid saffronBOT May 21, 2024, 2:13 AM

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still fjord May 21, 2024, 2:18 AM

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I don't think you need connection token when integrating tap-to-pay on a mobile app. Are you following along this integrawtion guide https://docs.stripe.com/terminal/payments/connect-reader?terminal-sdk-platform=react-native&reader-type=tap-to-pay ?

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forest condor May 21, 2024, 2:21 AM

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Hi Jack, yes, I'm following this guideline. However, I see that there is one part mentioning about the connection endpoint setup here https://docs.stripe.com/terminal/payments/setup-integration?terminal-sdk-platform=react-native#connection-token

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still fjord May 21, 2024, 2:24 AM

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Ah right, sorry my mistake, connection tokens are not required for server-driven integration.

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Can you check if your endpoint is returning valid connection token to your mobile app?

forest condor May 21, 2024, 2:31 AM

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Yes, this issue only happens randomly. And I suspect there is some issue regarding to the network connectivity

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When this issue happen, how can I deal with this?

still fjord May 21, 2024, 2:39 AM

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Have you trouble shoot your network?

forest condor May 21, 2024, 2:49 AM

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Hi Jack, it happens on a phone of my tester, I'm not quite sure if he lost 100% of the Internet connectivity or the his Internet connection was just in poor condition

still fjord May 21, 2024, 2:52 AM

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Can you put some logs in your app and see if your app receive valid connection token when this error occurs?

forest condor May 21, 2024, 3:00 AM

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Yes, please wait me a minute

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Couldn't fetch connection token. Please check your tokenProvider method
16:00:52
[Stripe terminal]: didChangeConnectionStatus notConnected
16:00:52
onDidChangeConnectionStatus, notConnected
16:00:53
connectLocalMobileReader error: { code: 'NETWORK_ERROR.CONNECTION_TOKEN_PROVIDER_ERROR',
message: 'Execution error while retrieving connection token' }

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Here is the logs of what happening to my app when the token connection issue occurred

#than-jack_error