#kristineannmon_invoice-retries
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timber dragon
Do you hve an example Invoice I can take a closer look at?
granite lintel
Yes, here is the Invoice ID: in_1PGwWvD2CzZDU24j5WOtkvJ0.
And here is the Customer ID: cus_Q78cT5GHdKEb0j.
timber dragon
👍 let me take a look
granite lintel
Thank you.
timber dragon
Quick question - are you using automations?
granite lintel
No, I am doing this manually in the Stripe dashboard but later on, we will apply it in our platform using API callouts.
timber dragon
gotcha - i'm talking to some other folks as well to try and pinpoint what's going on
granite lintel
Thanks @timber dragon!
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kristineannmon_invoice-retries
timber dragon
Just to circle back - we believe this was caused by a change on our end. We don't have a ton of details on when it'll be resolved yet, so if you have to head out I'd recommend writing into support (https://support.stripe.com/contact) and they can reach out when it's been handled
granite lintel
Thank you for the help @timber dragon! This is really helpful.