#thanok_api

1 messages · Page 1 of 1 (latest)

elder voidBOT
#

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bleak hare
#

Are you sure the funds are "available" and not just pending in the connected account balance?

shrewd hemlock
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I'm only having access to the main account (I saw the total of the connected one, I don't think there is a place to show "pending" like on the main). But this account having only money from the main transfered all passed success from 10 to 13 Mai)

bleak hare
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Hmm okay, looking..

shrewd hemlock
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But I can try to ask the specific account to be sure

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Or does the "virement a venir" lock the money it's not a information of all the payment ? in this case that's mean the balance is 0

image.png
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There is auto cash out every 3 days in the parameter on the connected account (for information), but I don't see the cashout started yet in the virement table

bleak hare
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It might be the automatic payout locking the funds, checking..

shrewd hemlock
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thanks a lot 😄

bleak hare
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Still looking..

shrewd hemlock
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🤞

bleak hare
#

If you try to trigger the reversal again, are you seeing the same error?

pastel scarabBOT
bleak hare
#

In our logs, it shows there isn't enough funds in the connected account to cover the reversal

shrewd hemlock
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Yep that's the error I have too, but i saw 3 transfer sinces the last cashout who made a total 160.08 €, and asking transfer reversal "amount": "11925",
119.25 € so should be enough

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I can try to trigger another transfer reversal let me check if I have the same output

dry sinew
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From what I can see, there are daily payouts on that account and those transfers happened across multiple days. So those funds have mostly been paid out

shrewd hemlock
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Yeah there is paid out, and this transfer have already been paid out, but I have other transfer too who alimented the "balance", and the balance should be enough (from my pov in the dashbord at least)

dry sinew
#

To be clear, pending balance is not the same as available balance. Pending means the funds are still on the way to you, so they haven't actually been transferred to the connected account.

shrewd hemlock
#

ok i called the balance for the connected account, you're right it's pending (I know pending are not available)

Stripe\Balance Object
(
[object] => balance
[available] => Array
(
[0] => Stripe\StripeObject Object
(
[amount] => 0
[currency] => eur
[source_types] => Stripe\StripeObject Object
(
[card] => 0
)

            )

    )

[livemode] => 1
[pending] => Array
    (
        [0] => Stripe\StripeObject Object
            (
                [amount] => 16008
                [currency] => eur
                [source_types] => Stripe\StripeObject Object
                    (
                        [card] => 16008
                    )

            )

    )

)

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But I don't get it why it's pending 😅 , the 3 transfer made for this money are from the main account to this connected account.
10 mai, 10mai and 13 mai

#

Transfer from main account to connected are not available ? (dunno if you can help me about that or ask the classic support 🤷‍♂️ )

#

Hooo I see 7 days delay of transfer on a table in the dashboard (damned this UI put me a lot of trouble seeing what happened on connected account)

dry sinew
#

Where on the dashboard is that showing up? I thought that with destination charges, the funds get transferred and become available as soon as they land on your platform account. So my understanding would be that the funds from those payments were still in transit. Is this a specific payment method that takes 7 days?

shrewd hemlock
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on the dashboard/{{account}/balance/overview, all activity tabs I have this

image.png
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No idea let me check maybe the first payment have delay too, i'm not the one implementing everything on the api and don't know if there is delay at the start

dry sinew
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Ah gotcha, I think that that column lines up with what I was saying. Can you send me the text of those py_ IDs? I can double check and confirm

shrewd hemlock
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Yeah maybe there's delay at first but I'm not sure too lol ui too complicated 😅 Yeah I can send you id

#

That's the original customer payment to "main" account :

pi_3P7uANHOzIQ7YEGf0J9sAnZq

then transfer made by main account to connected one : tr_3P7uANHOzIQ7YEGf0BQATmj3

that's create a payment : py_1P7uAnHIW7oo2Jy9NrrYGPjZ

#

I think you have the hole process id, if that's can help

dry sinew
#

Yep, it looks like that payment happened on 4/21 and the funds became available on 4/28. So it looks like a 7 day settlement timing on these payments can definitely happen for you

#

For what it is worth, you can check the estimated settlement time for the funds by checking available_on on the balance transaction object that is on the Charge object that your PaymentIntent created for the successful payment. It is on the same object that has the Stripe fee so you can access it a similar way https://docs.stripe.com/expand/use-cases#stripe-fee-for-payment

shrewd hemlock
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Gotcha, well there is cashout in the process too, so i'm gonna work on checking the available found anyway before launching a refund. Thanks a lot to help me understand what happened and hanzo too !