#sreekanth_subscription-invoice-payment-3ds
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- sreekanth_api, 5 days ago, 8 messages
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celest dust
hi
we integrated stripe subscription but for some users it is showing "This customer has initiated payment, but the funds have not been confirmed yet. This can take up to 4 business days."
regal osprey
Can you share the sub_xxx ID with me
celest dust
sub_1PGeabJKyfLg4PX0qwZZXX2m
regal osprey
Looks like 3DS/auth is required for the payment. You need to handle that flow with Stripe.js so your customer can auth the payment: https://docs.stripe.com/billing/subscriptions/build-subscriptions?platform=web&ui=elements#complete-payment
celest dust
okay
it will ask only once right when user try to pay first time ?
suppose if he subscribed for monthly payment for one year... this authentication will ask only once right ?
regal osprey
it will ask only once right when user try to pay first time ?
We optimise to reduce auth for subsequent recurring payments yes. But banks can still request auth for those too so your integration needs to handle that
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sreekanth_subscription-invoice-payment-3ds
celest dust
how can i handle subsequent payments if it need authentication from bank?
any stripe doc ?
regal osprey
Well you can enable our automatic emails: https://docs.stripe.com/billing/revenue-recovery/customer-emails#failed-payment-notifications
Alternatively you'd implement a flow to bring the customer back on-session and retry the payment. Listen for invoice.payment_failed events, send them and email or something that opens a pagew in your app that collects card details and then call confirmCardPayment using the intent from the invoice event
celest dust
okay thanks... let me check this
can i send email based on payment_intent.action_required ?
using stripe automatic email
regal osprey
Well invoice.payment_failed will fire then payment_intent.action_required fires so it's redundant really
celest dust
How would users know the reason for a failed payment?
regal osprey
You can expand the payment_intent field in the invoice.payment_failed event and look at https://docs.stripe.com/api/payment_intents/object#payment_intent_object-last_payment_error
celest dust
Well you can enable our automatic emails: https://docs.stripe.com/billing/revenu...
In the provided URL, in which section should I enable the notification?
regal osprey
celest dust
Will the entire payment be handled by Stripe through this email?
and is it possible to disable bank authentication ?
regal osprey
Yes, it'll send them a URL to a page to retry the payment
regal osprey
and is it possible to disable bank authentication ?
No
celest dust
okay
celest dust
Yes, it'll send them a URL to a page to retry the payment
After a successful payment, will the webhook trigger?
regal osprey
Which webhook?
celest dust
In the backend, we'll listen for webhook notifications from Stripe to update the payment status in our database
regal osprey
Yes, invoice.paid etc will fire assuming payment is successful
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fossil citrus
yes, invoice.paid is more accurate(for example handling invoices that are paid "out of band")
fossil citrus
you can click the 👁️ icon in the Dashboard page from your screenshot, to see what the mail looks like
celest dust
i need to test this integration that's why...
i need to test full flow for test 3dsecure card.... is it possible ?
fossil citrus
don't think so, that's why I suggested the 👁️
fossil citrus
sorry, what's the question/issue exactly?
celest dust
earlier i asked what is the reason for the status "This customer has initiated payment, but the funds have not been confirmed yet. This can take up to 4 business days.
they said it was due to 3dsecure authentication...
can you check above response for that ...
fossil citrus
sorry I'm just unclear why you ask me and paste all that JSON when you can check things yourself
you can look at the status of the Invoice, and of the PaymentIntent, for example.
that payment requires 3D Secure yes. https://stripe.com/docs/billing/subscriptions/build-subscriptions?ui=elements is the guide that covers all the steps and is what you would be using.
celest dust
As you can see in the JSON above, it is showing 'status: incomplete.' How can I be sure that the issue is due to 3D Secure?
fossil citrus
latest_invoice->payment_intent->status == "requires_action
celest dust
`latest_invoice->payment_intent->status == "requires_action`
this is from the above json ?
fossil citrus
no, because you're not using expand so those fields are not returned. But they are present and if you make API calls to retrieve the Invoice or the PaymentIntent you'll see that.
again, all of this is explained in great detail in https://stripe.com/docs/billing/subscriptions/build-subscriptions?ui=elements and that is the guide you need to follow and implement to integrate Subscriptions on Stripe in a way that supports 3D Secure.
celest dust
When a user makes a one-time payment using the same 3D Secure card, it does not ask for authentication. It only asks for authentication when I try to create a subscription for the same card in an off-session... any reason ?
celest summit