#dark-voivode_unexpected
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mint ermine
You'd need to talk to eunify.net about this as they're the controlling platform here and then have them escalate this to Stripe in case they're sure this is some how triggered by Stripe.
I have not heard of any other reports about this so I'm not sure how Stripe comes into the picture here. As far as I know, once you connect the bank account to Stripe, we talk to the bank infra directly (which doesn't involve logging in as such)
So it is possible that your account might be compromised or maybe you have a VPN running on a device that tries to login to your account
lucid garnet
Yeah I know this is sort of a one-off for you. eunify.net disavows all responsibility and they might be right in this case since stripe is actually the one making the connection. My bank could only say that it was an automatic connection attempt. I took that to mean API.
Am I correct in thinking that the acct verification process is performed by Stripe?
mint ermine
Yes we perform the verification but I have not heard of anything triggering this sort of issue
lucid garnet
It doesn't seem likely that the verification process is rerun daily. Yet it doesn't seem possible that eunify is somehow resubmitting it. It sure looked like I was submitting my login credential into a 3rd party (stripe) window.
Is there any queueing process that my login didn't get flushed from?
It's almost like some batch of authorizations is getting rerun every day.
mint ermine
Not sure. There are different flows for how merchants integrate with Stripe. Eunify being a third-party platform, we wouldn't have any insights into how they're integrated with us.
In order for us to take a look at that, we need the platform to reach out to our support and raise a support ticket.
lucid garnet
Would it be possible to submit my bank account routing number to somebody to look at why daily connections are being made?
Sure i can understand that.
Like if I escalate through eunify I don't want to just give them my routing number which I'm sure will be passed around in all manner of emails.
And they don't have the faintest idea of what I'm talking about.
mint ermine
They can just share the customer object they have for you (they don't have to share the exact bank details)
But yeah, eunify would have to be the one to reach out to support
lucid garnet
That sounds like an IT request.
Well thanks for taking the time to answer my questions.
I'll see what I can do through eunify. I don't foresee them being too helpful.
mint ermine
Yeah. Apologies as we can't help much about this.
I'd check with the bank to see if they can permanently block this automated call and see what happens. That might ruffle some feathers