#jumptimesthree_best-practices
crimson agateBOT
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hexed yarrow
Hello! Yes, you must use webhooks if you're not handling fulfillment manually (e.g., by looking at purchases in the Dashboard and fulfilling them by hand).
stone snow
I see. From my understanding of how checkout works, if the payment is successful, the user will be redirected to the success_url. Would it not be a good practice to then have automated fulfillment driven by the loading of the success_url?
hexed yarrow
Yes, you can do that, but people can pay successfully and never land on the success_url.
Best practice is to have both webhooks and the success_url trigger fulfillment, with the first one that happens triggering fulfillment, and the second one being a noop.
stone snow
Understood. This was helpful, thank you!
harsh lintelBOT
hexed yarrow
Happy to help!
stone snow
For the case where people pay successfully and never land on the success_url - you're mainly talking about edge case conditions like a network blip or them prematurely closing out the browser, right? This will not happen most of the time in the typical case?
hexed yarrow
It happens more than you'd think, but yes.
stone snow
We are expecting pretty low volume for the foreseeable future, so I'm just wondering if a fallback to manual fulfillment would be reasonable for those cases
hexed yarrow
In those cases the only way to know you got paid would be webhooks, or looking in the Dashboard and reconciling manually.
If your volume is low enough it might be feasible, but webhooks are the recommended approach.
stone snow
makes sense