#ankit_rbi-card-decline

1 messages · Page 1 of 1 (latest)

hard lanceBOT
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broken abyssBOT
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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

desert seal
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Hello 👋

Do you have any example IDs for the failing payments?

ashen raft
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pi_3OpfdQAUzv21q5822Eka4ECx

desert seal
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Thank you, take a look now

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Your card does not support this type of purchase

ashen raft
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Customer was able to use this card for other subscriptions

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What does this exactly mean?

desert seal
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When we sent the charge to the bank, they returned a decline code that stated this kind of transaction is not allowed.

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How are you collecting the payment method?

ashen raft
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Using cards API and using Stripe v3 model for card

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Is there anyway I can make it work?

desert seal
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It sounds to me like you are not creating the required mandates when saving cards

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RBI has some very specific requirements for recurring payments.

ashen raft
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From the document it seems like the mandate has to be set while creating subscription and not while saving the card. Is that right?

desert seal
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No. You should be using the SetupIntent guide for collecting mandate information and saving it with the card to the Customer object

ashen raft
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Once I have saved the mandate information, I can use the subscription as it is right?

desert seal
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You will want to specify the new payment method ID as the default for the subscription

ashen raft
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Sure. Thanks!

desert seal
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Happy to shed what 💡 I can 🙂

hard lanceBOT