ashris_india-error | Stripe Developers | Page 1

glacial nicheBOT May 13, 2024, 4:57 PM

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glad root May 13, 2024, 4:58 PM

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Hello, everything happens correctly until I submit the card details, authorise it on my phone, and then get this - nothing is debited from my account, it jsut fails.

fervent garden May 13, 2024, 5:00 PM

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Hi 👋

When you say you read the docs, are you referring to these docs? https://docs.stripe.com/india-recurring-payments

glad root May 13, 2024, 5:05 PM

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Yep, in particular the section where it says I don't have to do anything special for checkout sessions

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Also hello 👋

fervent garden May 13, 2024, 5:10 PM

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Looking at the request you shared, the related payment intent failed with an error message of An error occurred while processing your payment. Try again in a little bit.

glad root May 13, 2024, 5:10 PM

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Yes it;s weird because the same card worked for another Indian business website where I paid via stripe in INR, but it fails for my product

fervent garden May 13, 2024, 5:13 PM

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Nothing about the error suggests it was due to failed mandate collection. I recommend retrying the payment with the customer.

glad root May 13, 2024, 5:17 PM

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Let me try with another card now

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Trying now... same again

fervent garden May 13, 2024, 5:20 PM

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Can you share the request ID for that Checkout Session? Or Session ID?

glacial nicheBOT May 13, 2024, 5:20 PM

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glad root May 13, 2024, 5:20 PM

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req_LuXQ2FDd2MaizN

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session id: cs_live_a1GortGKHjfPtPxuB1f2mn7oqhWrwMEssf3dtYQnhsbpdeATuT3sdorNjj

willow vigil May 13, 2024, 5:34 PM

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👋 sorry taking over and catching up, give me a bit of time

glad root May 13, 2024, 5:35 PM

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Sure np

willow vigil May 13, 2024, 5:35 PM

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ashris_india-error

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@glad root okay I think there might be a configuration issue with your Stripe account at the moment unfortunately. You will have to reach out to our support team for 1:1 help instead: https://support.stripe.com/contact

glad root May 13, 2024, 5:40 PM

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Hmmm - well I did do it, I was connected to a support assistant who just said this seems like a bank issue and there's nothing we can do. It was dissapointing, but is there something I can tell them (like why you think there is a configuration issue) so that they can help fix my issue this time

#ashris_india-error