#jainnikesh_card-declines
misty orchidBOT
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river ginkgo
Hello
lost shard
Issue with processing United Health Care and Zelis Insurance Cards on Adit Pay they are getting declined
Action taken so far for 2 - Connected with Stripe about this to understand why is this getting declined as one of our Clients (Wade Takenishi) has reached out to Zelis and they have mentioned that our Platform has Recurring Payment Feature enabled on the 1 Time Payment option.
Dev confirmed this in the past that these cards are being declined by issuing Bank "UMB Bank" and Stripe has confirmed there is no recurring option on these payments.
river ginkgo
We don't really handle decline questions here -- we focus on API integration questions
If you have an example PaymentIntent ID then I can take a brief look to see if I see anything
But not sure I'll be able to help much -- you are likely going to be better off working with our Support team if this is a decline question
misty orchidBOT