teo-calin_error

[chilly prairie]

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[sinful garnet]

Hi there!
Can you share the ID (req_xxx) of the failing API request?
https://support.stripe.com/questions/finding-the-id-for-an-api-request

[thick moat]

hello! here it is req_MpRWCVzyXv97Od

[sinful garnet]

Thanks for sharing, checking...

[thick moat]

thank you 🙏

[steady tartan]

👋 taking over for my colleague. Let me catch up.

sorry still looking into this

@thick moat would you mind sending us an email to https://support.stripe.com/contact/email?topic=api_integration and we can take it asynchronously from there?

please mention you were discussing this with tarzan on discord

[thick moat]

there is already an issue open with support and it looks like it's in progress now

it was still open after the weekend when I started writing in this chat

here's the id sco_Q525maPSW6koyy

[steady tartan]

oh ok let me try to find it then

ok I've found it, I'm escalating it directly to the corresponding team and will take it from there. Please be patient while we investigate this and we will get back to you as soon as possible

in the meantime if you don't have any other question, do you mind me closing this thread?

[thick moat]

do you have any idea how long this would take? we are not seeing this in the Live environment so we're afraid if we'll deploy our code tomorrow it will stop working on live as well

we're also pressed to do the deploy because of other implications in business

[steady tartan]

I'm not sure to be honest, it's a weird situation, as Blik is unavailable in the US I'm not sure why it's showing up in the first place

and moreover we weren't able to replicate the same behavior you're seeing

[thick moat]

it may be necessary to enter a Polish phone number and address, I guess
ok, thanks, feel free to close the thread

[steady tartan]

ok I will add this info to our investigation notes