borja-snchez_api | Stripe Developers | Page 1

dawn compassBOT May 13, 2024, 7:27 AM

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finite carbonBOT May 13, 2024, 7:27 AM

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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

borja-snchez_api, 2 days ago, 18 messages
borja-snchez_api, 4 days ago, 13 messages

dawn compassBOT May 13, 2024, 7:27 AM

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cloud kraken May 13, 2024, 7:28 AM

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Hi there, how can I help?

wraith pumice May 13, 2024, 7:29 AM

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Hi !

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I need to check some movements in my accounts with unespected refunds or correction in the invoices

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because we cannot understand the problem.

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BTW what time you guys cut the customer service in discord?

cloud kraken May 13, 2024, 7:31 AM

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Can you describe the problem in details?

wraith pumice May 13, 2024, 7:32 AM

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Yes

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what time you guys cut the customer service in discord?

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let me get the data for you

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this, for example.

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2 days after the purchase the suscription suffers a modification

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and its corrects the price and it "refounds" o modifies the amount

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the difference is -114.91

cloud kraken May 13, 2024, 7:35 AM

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The discord is open from 24/5 Monday to Friday.

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I can't read this language, can you share with me the event ID?

wraith pumice May 13, 2024, 7:35 AM

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we've enable to ask some questions.

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Okay

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i'll share with you the events

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i'm on it, one sec.

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why do I have a partial refound of this payment ?
pi_3P1CRV2cbYtFs3uS0iyXWw57

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evt_1P1kNi2cbYtFs3uS9Vv73wyi

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2 days after its creation

cloud kraken May 13, 2024, 7:48 AM

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https://dashboard.stripe.com/logs/req_N3WWSKrEX0rrD3

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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This is the request that created the refund, it was triggered from Dashboard by platform NABBÜ

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If it's not expected, you should reach out to the platform

wraith pumice May 13, 2024, 7:51 AM

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but

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not from the api ?

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Can we know if the api triggered that or instead, was manually triggered from the dashboard ?

cloud kraken May 13, 2024, 7:53 AM

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Not from API, as I said earlier, it was triggered from Dashboard.

wraith pumice May 13, 2024, 7:53 AM

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Ok !

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So, the process was:

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Suscription createad
Canceled from the dashboard
and the adjust on the amount is correct ?

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Is the normal behaviour, right ?

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this cancelation: evt_1P1kNi2cbYtFs3uS9OImXPwt

cloud kraken May 13, 2024, 7:57 AM

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Or can you tell me if there's anything that is not what you expected?

wraith pumice May 13, 2024, 7:57 AM

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this cancelation: evt_1P1kNi2cbYtFs3uS9OImXPw

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was triggered manually from the dashboard

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and generated this adjustment: evt_1P1kNi2cbYtFs3uS9Vv73wyi

dawn compassBOT May 13, 2024, 7:59 AM

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wraith pumice May 13, 2024, 8:00 AM

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this cancelation: evt_1P1kNi2cbYtFs3uS9OImXPw
was triggered manually from the dashboard
and generated this adjustment: evt_1P1kNi2cbYtFs3uS9Vv73wyi

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riight ?

fresh escarp May 13, 2024, 8:06 AM

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Hey! Taking over for my colleague.

wraith pumice May 13, 2024, 8:07 AM

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no problem ! 🙂

fresh escarp May 13, 2024, 8:07 AM

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wraith pumice this cancelation: evt_1P1kNi2cbYtFs3uS9OImXPw was triggered manually from the da...

THe adjustment event was generated from this request Id req_CEPaliB39cL9Qp

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The request was triggered from your backend

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POST /v1/subscriptions/sub_1P1CRU2cbYtFs3uSJgUfPSQK
{
  cancel_at: 
"1712214462"
,
}

wraith pumice May 13, 2024, 8:07 AM

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from my backend, do you mean my API or my dashboard ?

fresh escarp May 13, 2024, 8:08 AM

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I mean from your own integration

wraith pumice May 13, 2024, 8:08 AM

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so, is a request from the API

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and It wasn't triggered manually from the dashboard

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right ?

fresh escarp May 13, 2024, 8:16 AM

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yes

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Your backend/integration triggered that APi call, and not Stripe dashboard

wraith pumice May 13, 2024, 8:19 AM

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Ok

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So once is this cancelation is triggered the adjust is correct, right ?

fresh escarp May 13, 2024, 8:22 AM

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Yes

wraith pumice May 13, 2024, 8:24 AM

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and this adjust, how it works ? Is not a refound, but in the next charge aplies the difference ?

fresh escarp May 13, 2024, 8:26 AM

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yes it's a customer balance

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It will be applied to the next invoice of the customer

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https://docs.stripe.com/billing/customer/balance

wraith pumice May 13, 2024, 8:32 AM

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but,if I canceled a suscription, will it be a next charge ?

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or any other charge ?

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for that customer ?

fresh escarp May 13, 2024, 8:34 AM

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It will be added as a customer balance to that customer. This balance will be applied for the next subscription/invoice

#borja-snchez_api