evancowan_best-practices | Stripe Developers | Page 1

cyan leafBOT May 9, 2024, 12:42 AM

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round badger May 9, 2024, 12:44 AM

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to be clear, the customer always uses the same email address, but each time we get a new customer in stripe. This makes it really hard for the end user to know what subscriptions they have.

echo geode May 9, 2024, 12:45 AM

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Looks like you should use Checkout Sessions API, which allow you to specify a customer so that you can avoid creasting duplicate customer objects.

round badger May 9, 2024, 1:00 AM

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yes, but that would involve me using server side code.. so far we are low / no code for this setup

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whats the logic for having payment links creating multiple customers for the same email? seems like a werid idea

echo geode May 9, 2024, 1:02 AM

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https://docs.stripe.com/payments/checkout/limit-subscriptions there's also an option to limit customer to one subscription, it doesn't require any coding.

Limit customers to one subscription

Direct customers to manage their subscription when they already have one.

round badger May 9, 2024, 1:03 AM

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oh thats fantastic! that might solve it for me

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hmmm. actually spoke too soon.

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i tried it as a client - i bought a subscription to product 1. tried to buy subscription to product 2. it redirected me to the portal as expected. where i could only cancel (i have turned off switch plan, as i have more than 10 products, and it wont show more than 10) so i cancelled, then i went back and tried to buy product 2 again, and it again sent me to the customer portal, where i could see my cancelled product 1, but i could not buy product 2.

echo geode May 9, 2024, 1:16 AM

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What's the customer ID?

round badger May 9, 2024, 1:19 AM

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cus_Q4Tcf1Wg0qohEC

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(in test mode)

echo geode May 9, 2024, 1:27 AM

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I can see that the use still have an active subscription sub_1PEKfRCTf5VZYOMNzcxnvQ1V

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Ok, the cancel option in the billing portal will only set the susbcription's cancel_at_period_end to true, which will schedule the subscription to be cancelled a the end of the period, but not cancel it immeidately.

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Can you cancel the subscription from your Stripe Dashboard and try the payment link again?

round badger May 9, 2024, 1:35 AM

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oh ok. maybe i should set cancel immediately and pro-rate rather than end at end of billing cycle?

echo geode May 9, 2024, 1:36 AM

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Yes you can try that

round badger May 9, 2024, 1:59 AM

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this setup is still not ideal. if you have a subscription and get redirected to the customer portal, all you can do is cancel it. then it just leaves you on that page

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is there any way of getting around the 10 products max on the allow users to change plan in the customer portal?

echo geode May 9, 2024, 2:05 AM

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No, there's no way to adjust the limit

round badger May 9, 2024, 2:05 AM

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I have also tried setting a URL here, but when I cancel an existing plan, it just sits on the customer portal. I would expect a redirection to my site?

#evancowan_best-practices