#nimheru_unexpected
twilit fogBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1237786469754732648
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
wispy lilyBOT
Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
- nimheru_force-name-collection, 4 days ago, 15 messages
worldly zodiac
payment method config showing the wallets section on the platform account:
payment method settings on a connected account showing the wallets section:
wispy lilyBOT
late flicker
Hi there 👋 can you share the ID of a Connected Account that you've been using to test this, so I can take a closer look there?
worldly zodiac
Hello, sure it's acct_2Sg9MPBDbJGnimFPO0Bv
The platform parent configuration is pmc_0OrjnEBwKdOHxFFZDIKqG4X2
late flicker
I see what you mean, and agree this doesn't look right. I'm wondering if this is a testmode only limitation. Do you have livemode traffic already? If not, can you try toggling the box to let your Connected Accounts manage their payment methods for your integration in livemode, and see if PayPal is offered to your Connected Account in livemode then? (Rather than appearing to be blocked)
twilit fogBOT
worldly zodiac
we do have live mode traffic but using the "old" separate payment elements to create a payment method then creating a paymentintent with 'payment_method_types' => ['card']
so im hesitant to make these changes on the live config not knowing if it would affect the current integration...
late flicker
Yup totally understand
worldly zodiac
im guessing no as we are "hardcoding" the intent to card but I dont want to find out right now!
late flicker
That's right, if you're explicitly declaring payment_method_types then the changes you make to Automatic Payment Methods shouldn't matter.
worldly zodiac
The system is applying the config to our connected accounts, there are around 4000 of them though so it might take a few moments
Ok that's done and it's still offering Paypal on the connected account
The live platform parent config:
late flicker
Yup see it, aliging with my teams on this! I'll keep you posted
worldly zodiac
Thanks!
late flicker
Oohh, I see, you aren't even given the option to block PayPal?
Not sure how I'd missed that
worldly zodiac
haha yeah sorry that's pretty much the essence of it!
late flicker
Ha all good! Just wanted to make sure I had it all straight.
worldly zodiac
its not compatible with our integration so we dont even want it as an option for them as its bound to generate a load of "I've turned paypal on but it's not working!" tickets
late flicker
I've got that message to my team and will look for a reply. If I don't hear back soon, it may be better to transition this discussion to a support ticket, but I'll let you know if that starts looking like the best option.
worldly zodiac
Ok thank you
late flicker
I am starting to think this is going to be better off as a Support ticket. My teams are responding, but we're still narrowing down the right group to dig into this further and I suspect that will take some time.
Can you write in to our Support team so we can continue there?
https://support.stripe.com/?contact=true
worldly zodiac
Ok sure thing, am I able to reference what we've discussed here already or is it a case of explaining it again?
late flicker
Mention that you were working with me on Discord, and let me know once you've submitted it. I'll grab it and make sure it gets routed well.
worldly zodiac
Ok thanks Im sorting it now
Just submitted it as an email
It sent me an email ID: em_yel9gq4jgcnrevvulyqjezroi6a6lf
late flicker
I've found it and pulled it to my queue. I'll make sure it gets to the right place!
worldly zodiac
Ok thank you!