thecodenator_unexpected | Stripe Developers | Page 1

sage onyxBOT May 7, 2024, 7:06 PM

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real moss May 7, 2024, 7:13 PM

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Hello
Can you share the PaymentIntent ID you're working with?

In order to use connected account branding for the payment, you'd likely need to set on_behalf_of parameter

sleek cairn May 7, 2024, 7:14 PM

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when i set on_behalf_of I get an error saying i can't set on_behalf_of to the same account id

real moss May 7, 2024, 7:14 PM

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You'd need to set connected account ID in on_behalf_of parameter

sleek cairn May 7, 2024, 7:15 PM

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here is the payment intent id pi_3PDrUoDQ9RQln7tX1WCQGiAn

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so initiate the payment intent as ourselves and set on_behalf_of?

real moss May 7, 2024, 7:16 PM

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Correct

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Ah you're using Stripe-Account header

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As in you create direct charges

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afaik, direct charges would use connected account details

sleek cairn May 7, 2024, 7:17 PM

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We are using the stripe php sdk

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and i'm expecting to use direct charges

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real moss May 7, 2024, 7:21 PM

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Gotcha. In that case you don't need to set on_behalf_of since with Direct charges, the connected account is merchant of record by default. So we would be using the connected account branding.

Can you share a screenshot of the UI where you're seeing platform details show up?

sleek cairn May 7, 2024, 7:24 PM

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Here is in testing

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and we had one of our beta users report it

real moss May 7, 2024, 7:26 PM

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I see. Let me check

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Is the URL you're testing on live? If so, can you share the link so I can reproduce this on my end?

sleek cairn May 7, 2024, 7:33 PM

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No it's a local url

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i can possibly get you a live url

real moss May 7, 2024, 7:37 PM

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Are you able to access financial connections settings page here?
https://dashboard.stripe.com/settings/financial-connections

sleek cairn May 7, 2024, 7:40 PM

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real moss May 7, 2024, 7:44 PM

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I am going to try and reproduce this, give me some time

sleek cairn May 7, 2024, 7:50 PM

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i might have a link for you soon

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I'm working with someone on our team to create one in their account that you can view

real moss May 7, 2024, 7:51 PM

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thanks. appreciate it 🙂

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I can reproduce this on my test account, let me see what's going on

sleek cairn May 7, 2024, 8:01 PM

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Ok, finally! Here it is

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https://clients.gifandgiggle.com/pay/stripe/01hxaa6hhrh9wzwey9x7xh3s1x/59518f59f4a8477c8a2a580c

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Sounds like I was too late for this haha

real moss May 7, 2024, 8:03 PM

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okay! so talked to a colleague and they're apparently seeing an option to toggle branding setting under
https://dashboard.stripe.com/settings/financial-connections

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you may need to talk to the admin of the account and see if they can toggle/check that setting on for you

sleek cairn May 7, 2024, 8:04 PM

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Ok, I just passed that info on to them. Hopefully he can confirm soon

real moss May 7, 2024, 8:04 PM

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Yeah, my test account isn't activated so I suspect I am not seeing the setting myself either

real moss May 7, 2024, 8:40 PM

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let me know if that helped 🙂

#thecodenator_unexpected