#santos6985_api
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sour peakBOT
noble vault
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digital creek
Okay, thank you. I will try with this test card.
It looks like the subscription is in incomplete status. How can I change it to be unpaid?
winged lily
You can read more about subscription statuses here: https://docs.stripe.com/billing/subscriptions/overview. That's usually for past_due subscriptions
digital creek
Is there a way to make the subscription past due?
If not, if I add a valid payment method to the customer, will the payment method be charged for the open invoice?
winged lily
Wait let's back up for a second
Why do you need to force sub to be in that state?
Normally that naturally happens over time
digital creek
I am encountering an issue where a customer has an open invoice and their subscription is shown as unpaid.
When the customer adds a payment method, the payment method gets charged and the open invoice gets marked as paid.
With our Stripe integration, we would like to avoid doing this. We have a fix in mind [to check for invoice status first] but I am unsure how to get a customer in the scenario where their subscription is unpaid.
winged lily
So you want to leave the invoice as open? Do you expect it to be paid at a later date then?
If not you could just void the open invoice
digital creek
We don't expect it to be paid at a later date.
winged lily
Yeah so if you just void the invoice, then adding a new payment method won't charge the invoice
That would be easiest solution to the issue
digital creek
Sounds good. So void the invoice first, and then add new payment method?
winged lily
Yeah that's only if you don't want to collect payment on that sub anymore though
If you're trying to make it active again, you do need to pay open invoices: https://docs.stripe.com/billing/subscriptions/overview#unpaid-subscriptions